SmartLight Analytics

Product Owner

SmartLight Analytics

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Support change initiatives across the IT organization by helping implement and reinforce agreed-upon ways of working
  • Maintain and evolve lightweight delivery processes that improve clarity, consistency, and throughput
  • Create, document, and maintain standard templates for epics, user stories, acceptance criteria, retrospectives, and delivery reporting
  • Own Jira hygiene, ensuring tickets are well-formed, prioritized, updated, and accurately reflect the current status
  • Facilitate retrospectives and working sessions focused on surfacing issues and documenting actionable improvements
  • Track, maintain, and report on delivery and operational KPIs such as cycle time, throughput, backlog health, and defect trends
  • Coordinate across product, engineering, and QA to ensure handoffs are clear and expectations are aligned
  • Identify execution gaps, inconsistencies, or bottlenecks and raise them with the CTO along with practical recommendations
  • Provide operational support to the CTO by handling execution details that enable better decision-making
  • Own and maintain backlogs for one or more product areas, ensuring work is clearly defined and ready for development
  • Translate business needs and technical inputs into user stories with clear acceptance criteria
  • Support prioritization discussions by maintaining visibility into dependencies, capacity, and delivery trade-offs
  • Continue tracking and reporting relevant metrics to support product and delivery decisions
  • Assist with cross-functional initiatives, pilots, or improvement efforts as assigned by the CTO

Requirements

  • 4+ years of experience in product operations, product coordination, delivery coordination, or a similar role in a B2B SaaS or enterprise software environment
  • Demonstrated ability to implement and maintain processes in environments undergoing change
  • Strong working knowledge of agile and iterative delivery practices, with an emphasis on practical application
  • Hands-on experience with Jira, including backlog management, workflows, dashboards, and reporting
  • Comfort defining, tracking, and maintaining execution metrics and operational KPIs
  • Strong facilitation and documentation skills for retrospectives, working sessions, and process artifacts
  • Clear written and verbal communication skills, especially when coordinating across technical and non-technical roles
  • High attention to detail and strong follow-through
  • Ability to operate effectively without formal authority by building trust, clarity, and consistency
  • Experience in healthcare technology, data analytics platforms, or regulated industries (preferred)
  • Background in product operations, program coordination, or business operations (preferred)
  • Experience supporting engineering teams during periods of growth, reorganization, or tooling changes (preferred)
  • Familiarity with healthcare claims data or analytics-driven products (preferred)
  • Interest in growing into deeper product ownership responsibilities over time (preferred)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
agile delivery practicesiterative delivery practicesbacklog managementexecution metricsoperational KPIsuser storiesacceptance criteriadelivery reportingprocess documentationfacilitation skills
Soft Skills
clear communicationattention to detailfollow-throughbuilding trustcoordinationproblem-solvingstakeholder managementadaptabilitycollaborationprocess improvement