Facilitator Success Specialist

SmartLab Learning

Facilitator Success Specialist supporting SmartLab’s STEM educators through onboarding, coaching, certification, and community engagement. Developing professional learning content and improving facilitator adoption across school and district accounts.

Posted 8/17/2026full-timeRemote • California, Colorado, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in K-12 education and professional development, with a focus on facilitator support, relationship building, and content creation. Proficient in managing facilitator journeys and utilizing tools like Salesforce and HubSpot to enhance the facilitator experience.

Highest-signal resume keywords

K-12 Education ExperienceFacilitator SupportAdult Learning DesignSalesforce Data ManagementVirtual Facilitation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content DevelopmentTraining DeliveryLearning Experience DesignData ReportingCertification Monitoring

Soft Skills

Relationship BuildingCoachingCommunity Moderation

Tools & Technologies

SalesforceHubSpotMonday.comSmartLab Spot

Industry Keywords

K-12 Professional DevelopmentSTEM EducationProject-Based LearningInstructional Design

About the role

Key responsibilities & impact

Support facilitator relationships across a portfolio of school and district accounts through office hours, onboarding, success planning, and community moderation
Monitor product adoption and escalate facilitator trends, recurring struggles, feedback themes, and risk signals
Execute the facilitator experience vision and communication cadence
Surface facilitator insights to Customer Success and Support/Implementation teams
Run Office Hours and respond to facilitator questions and support tickets in SmartLab Spot
Own the facilitator journey from onboarding through confidence and certification
Moderate the facilitator Spot community
Conduct proactive check-ins to coach instructional practice, monitor SmartLab ecosystem adoption, identify growth opportunities, and connect facilitators with resources
Occasionally deliver training sessions when trainer availability gaps arise
Develop and update professional learning content, including Foundations Training, Extend Sessions, custom sessions, Knowledge Base and Spot content, and facilitator materials
Maintain SmartLab Spot content and Knowledge Base articles alongside curriculum and product changes
Maintain Salesforce, HubSpot, and Monday.com data hygiene and reporting for the assigned portfolio
Follow cross-team collaboration processes with Customer Success and Support
Maintain the facilitator certification pathway and monitor certification progress, training completion, resource usage, and engagement data to improve the facilitator experience

Requirements

What you’ll need

Bachelor's degree in Education, Instructional Design, or related field; equivalent classroom or coaching experience considered
2–4 years of experience in K-12 education, K-12 professional development, or K-12 educator training
Experience designing or delivering adult learning experiences, ideally in a hands-on or project-based context
Strong relationship-building and virtual facilitation skills
Ability to build simple learning content, including videos, job aids, and course materials, without a large production team
Familiarity with STEM or project-based learning pedagogies preferred
Prior classroom teaching experience preferred

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)