DVP Operations – 12 Month FTC

SmartestEnergy

DVP of Operations overseeing end-to-end operational performance at SmartestEnergy. Leading transformation and operational excellence across Core Operations and Customer Success in a hybrid role.

Posted 8/3/2026full-timeWorthing • 🇬🇧 United KingdomLead💰 £100,000 - £110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive senior leadership experience in driving operational excellence and transformation within regulated industries, focusing on customer lifecycle management, performance frameworks, and continuous improvement.

Highest-signal resume keywords

Senior Leadership ExperienceOperational Performance ManagementComplex Operational TransformationCommercial Improvement StrategiesRegulatory Compliance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ExcellenceCost-To-Serve ReductionRevenue OptimisationCustomer Retention StrategiesCash Collection ManagementAutomation ImplementationOperating Model RedesignPerformance ManagementContinuous ImprovementContract Management

Soft Skills

LeadershipData-Driven Culture PromotionHigh-Performance Team Building

Industry Keywords

Regulated IndustriesCustomer OperationsBillingSettlementsCustomer Lifecycle ManagementPerformance Frameworks

About the role

Key responsibilities & impact

This role is a key executive leadership role responsible for the end-to-end operational performance of SEBL.
Translate strategic priorities into operational excellence, ensuring the business delivers outstanding customer outcomes while driving strong commercial and financial performance.
Provide leadership across Core Operations, Customer Success, Training & Development, and Contract & Performance Management.
Create a scalable, efficient, and high-performing operation across the entire customer lifecycle.
Lead the stabilisation and transformation of operations, driving improvements in cost-to-serve, revenue and margin protection, cash collection, service quality, and operational resilience.
Foster a high-performance, data-driven culture, supported by robust governance, performance management, and continuous improvement.

Requirements

What you’ll need

Extensive senior leadership experience leading large-scale operational functions within regulated industries, with accountability for end-to-end operational performance.
Proven track record of delivering operational and commercial improvements, including cost-to-serve reduction, revenue and margin optimisation, customer retention, and cash collection.
Significant experience leading complex operational transformation programmes, including automation, operating model redesign, offshoring, and continuous improvement.
Strong commercial and operational expertise, with experience across customer operations, billing, settlements, customer lifecycle management, contracts, performance frameworks, and regulatory compliance.

Benefits

Comp & perks

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.
Professional development opportunities