Senior Customer Service Executive

SmartestEnergy

Senior Customer Service Executive at SmartestEnergy focusing on customer journey and operational support. Collaborating with various functions to maintain satisfaction and drive growth.

Posted 5/9/2026full-timeIpswich • 🇬🇧 United KingdomSenior💰 £29,000 - £31,500 per yearWebsite

About the role

Key responsibilities & impact

Provide senior support to the Smart Generation Operations Team to ensure a seamless customer journey.
Act as an Energy Advisor across all team functions.
Understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business.
Maintain and enhance customer satisfaction and loyalty through strong internal relationships, processes, and expertise.

Requirements

What you’ll need

Experienced in one of these key areas: Sales Support, Billing, Debt, and Onboarding.
High-level analysis and ability to advise the Sales team and relevant stakeholders on pricing elements, deal-entry, contract execution, and billing set-up as they relate to the current market and pricing parameters.
High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology.
Demonstrable experience using Microsoft Office suite, particularly Excel, at an intermediate to advanced level.

Benefits

Comp & perks

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year.
Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales SupportBillingDebt ManagementOnboardingHigh-level AnalysisPricing StrategyContract ExecutionBilling Set-upStatement DetailMethodology

Soft Skills

Customer Journey SupportCustomer SatisfactionInternal RelationshipsExpertiseAdvisory Skills