SmarterDx

Senior Program Manager, Operational Excellence

SmarterDx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $150,000 - $170,000 per year

Job Level

Senior

About the role

  • Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
  • Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
  • Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
  • Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
  • Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
  • Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements

Requirements

  • Bachelor's degree in Business Administration, Project Management, or a related field; Master’s degree preferred
  • Minimum of 10+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 14+ years of experience in lieu of a Bachelor’s degree
  • Experience with implementing and serving as an admin or super user for project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
  • Strong understanding of and ability to leverage different aspects of project management methodologies (e.g., Agile, Scrum, Waterfall) based on company needs
  • Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
  • Ability to manage multiple projects simultaneously and prioritize effectively
  • Comfortable engaging with and providing reports and recommendations to executive leadership
  • Strong problem-solving and analytical abilities.
Benefits
  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
  • Remote-First Team – Work from anywhere in the U.S.
  • Unlimited PTO & 10 Holidays – So you can relax and recharge.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementAgileScrumWaterfallproblem-solvinganalytical abilitiescross-functional project managementprocess improvementpost-mortem analysis
Soft Skills
leadershipcommunicationmentoringprioritizationadaptabilityengagement with executive leadershipconcise reportingrisk managementstrategic thinkingcollaboration
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Project ManagementMaster’s degree in related field