SmarterDx

Clinical Experience Manager

SmarterDx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $125,000 - $150,000 per year

About the role

  • Help hospitals and health systems understand how AI-powered CDI can improve documentation, boost revenue, and drive quality care.
  • Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs.
  • Help design, implement, and refine comprehensive educational materials, guidelines, and curricula for CDI specialists, ensuring they can accurately review AI-driven query recommendations and maintain compliance standards.
  • Communicate directly with client CDI leaders to establish trust, address concerns, and demonstrate advanced knowledge of inpatient clinical documentation best practices

Requirements

  • Clinical Expertise: MD, RN, or another relevant clinical credential. You understand patient care and the nuances of CDI.
  • Deep familiarity with ICD-10, HCC coding, Medicare guidelines, and payer documentation requirements.
  • Proven ability to engage with prospects and clients, translating clinical concepts into business impact.
  • You can distill complex CDI topics into clear, compelling messaging for both clinical and non-clinical audiences.
  • You’re excited about the role AI can play in transforming CDI and revenue cycle management.
Benefits
  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
  • Remote-First Team – Work from anywhere in the U.S.
  • Unlimited PTO & 10 Holidays – So you can relax and recharge.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ICD-10HCC codingMedicare guidelinespayer documentation requirementsAI-powered CDIclinical documentation best practices
Soft Skills
communicationtrust buildingclient engagementtranslating clinical conceptseducational material design
Certifications
MDRN