Define and evolve reliability standards for the SmarterDx platform, including SLIs, SLOs, and error budgets that align engineering work with customer impact.
Implement a “reliability” platform using Terraform and infrastructure-as-code best practices.
Enhance observability systems (metrics, logs, traces, alerting) to provide actionable insights and reduce mean time to detect (MTTD) and resolve (MTTR).
Lead incident response, drive blameless postmortems, and implement systemic improvements to prevent recurrence.
Reduce operational toil through automation, self-healing systems, and improved deployment and rollback mechanisms.
Provide production support for the SmarterDx platform, applying SRE principles to ensure availability, performance, and data durability.
Research,prototype, and advocate for new reliability practices, tooling, and architectural improvements across the engineering organization.

Requirements

10+ years of software and software reliability engineering experience, with significant time spent operating and scaling distributed systems in production environments.
3+ years of hands-on experience running cloud-native infrastructure in AWS, including deep familiarity with containers, Kubernetes, monitoring, and alerting in live production systems.
Proven experience defining and managing SLIs/SLOs, leading incident response, and driving postmortems and systemic reliability improvements.
Strong expertise with Terraform and infrastructure-as-code practices for managing production infrastructure safely and reproducibly.
Deep experience with Kubernetes architecture and operations, including workload reliability, cluster scaling, networking, and failure modes.
Experience working in security-conscious, compliance-oriented environments where reliability and data protection are first-class concerns.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field — or equivalent practical experience operating large-scale systems.

Benefits

Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software reliability engineeringdistributed systemscloud-native infrastructureAWScontainersKubernetesTerraforminfrastructure-as-codeSLIsSLOs

Soft Skills

incident responseblameless postmortemssystemic improvementsautomationself-healing systemsproduction supportresearchadvocacy

Certifications

Bachelor’s degree in Computer ScienceMaster’s degree in Engineering