SmarterDx

Senior Product Manager, Platform

SmarterDx

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $185,000 - $210,000 per year

Job Level

Senior

About the role

  • Own the Platform roadmap and drive the development of shared services that power SmarterDx’s product ecosystem, including:
  • User login experience and authentication
  • User settings and configuration management
  • Billing and invoicing portal
  • Customer Success and client support integrations (e.g., Zendesk, ChurnZero)
  • Internal tools and shared infrastructure supporting all products
  • SmarterMetrics (metrics and insights platform)
  • Lead collaboration with cross-functional teams (Engineering, Data, CS, Implementation) to deliver platform capabilities efficiently and reliably.
  • Define and track key success metrics for shared platform adoption and performance.
  • Partner with Customer Success to design and implement client communication and support experiences.
  • Coordinate with other PMs to align shared features, dependencies, and platform rollouts across product teams.
  • Manage the end-to-end product lifecycle: discovery, ideation, prioritization, delivery, and post-launch optimization.
  • Contribute to strategic discussions about how the Platform supports future products within the SmarterDx portfolio.

Requirements

  • 2-4+ years of product management experience.
  • Experience working at an early-stage company or similarly fast-paced environment
  • 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products.
  • Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data).
  • Proven experience managing shared features and services across multiple product lines.
  • Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
  • Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders.
  • Excellent communication and technical fluency; able to translate between business needs and engineering realities.
  • Ability to define and execute a roadmap that balances immediate needs with long-term platform scalability.
Benefits
  • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
  • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
  • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
  • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
  • Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
  • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
  • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
  • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
  • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementhealthcare data standardsEHR integrationsclaims dataroadmap executioncross-functional collaborationmetrics trackingplatform scalabilityclient communicationsupport experience design
Soft skills
communicationtechnical fluencystakeholder managementcollaborationstrategic thinkingprioritizationproblem-solvingadaptabilityleadershiporganizational skills
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