Own the Platform roadmap and drive the development of shared services that power SmarterDx’s product ecosystem, including:
User login experience and authentication
User settings and configuration management
Billing and invoicing portal
Customer Success and client support integrations (e.g., Zendesk, ChurnZero)
Internal tools and shared infrastructure supporting all products
SmarterMetrics (metrics and insights platform)
Lead collaboration with cross-functional teams (Engineering, Data, CS, Implementation) to deliver platform capabilities efficiently and reliably.
Define and track key success metrics for shared platform adoption and performance.
Partner with Customer Success to design and implement client communication and support experiences.
Coordinate with other PMs to align shared features, dependencies, and platform rollouts across product teams.
Manage the end-to-end product lifecycle: discovery, ideation, prioritization, delivery, and post-launch optimization.
Contribute to strategic discussions about how the Platform supports future products within the SmarterDx portfolio.
Requirements
2-4+ years of product management experience.
Experience working at an early-stage company or similarly fast-paced environment
2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products.
Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data).
Proven experience managing shared features and services across multiple product lines.
Experience working cross-functionally with engineering, data science, and UX teams to drive product success.
Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders.
Excellent communication and technical fluency; able to translate between business needs and engineering realities.
Ability to define and execute a roadmap that balances immediate needs with long-term platform scalability.
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.
One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents.
Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.
Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.
Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.