Smarter Technologies

Associate Director – Renewals

Smarter Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $185,000 per year

Job Level

Senior

About the role

  • Own the full renewal lifecycle for assigned accounts.
  • Design renewal and retention processes and strategy.
  • Develop proactive retention strategies.
  • Lead renewal negotiations and secure multi-year agreements where appropriate.
  • Maintain accurate renewal forecasting and pipeline visibility.
  • Serve as primary strategic partner for renewal-stage clients.
  • Conduct business reviews and value discussions with senior healthcare leaders.
  • Align Union’s offerings with evolving client priorities.
  • Clearly articulate and quantify membership impact and ROI.
  • Prepare executive-ready renewal materials and engagement summaries.
  • Identify and pursue upsell, cross-sell, and expansion opportunities.
  • Partner with research and leadership to reflect client needs in content and product evolution.
  • Contribute to retention strategy, pricing discussions, and growth planning.
  • Track and report on retention metrics and revenue performance.

Requirements

  • 7+ years of experience in client renewals, strategic account management, partnerships, or advisory services (healthcare experience strongly preferred)
  • Proven ability to engage C-suite stakeholders and lead sophisticated renewal discussions.
  • Strong commercial acumen with experience managing revenue targets and forecasting.
  • Analytical and data-informed, able to translate engagement metrics into strategy.
  • Clear, compelling communicator with executive presence.
  • Proactive, organized, and comfortable managing multiple priorities in a dynamic environment.
  • Collaborative and mission-driven, with a strong interest in healthcare strategy and market trends.
  • Willingness to travel up to 30% of the time
Benefits
  • Competitive base salary (range and leveling to be finalized based on experience and location)
  • Direct impact on a product family that attacks a $250B+ industry problem
  • Fully remote role within the United States
  • Flexible time off
  • Comprehensive health benefits, including medical, dental, and vision coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
renewal lifecycle managementretention strategy developmentnegotiationforecastingbusiness reviewsvalue discussionsupsellingcross-sellingretention metrics trackingrevenue performance management
Soft Skills
strategic partnershipexecutive communicationcommercial acumenanalytical thinkingorganizational skillscollaborationproactivitydynamic prioritizationexecutive presencemission-driven mindset