Forward Deployed Engineer
Smartcat
full-time
Posted on:
Location Type: Remote
Location: Portugal
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About the role
- Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
- Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
- Own integrations and automation that embed Smartcat into enterprise systems
- Partner cross-functionally to drive adoption, expansion, and long-term success
- Lead pre-sales technical discovery to understand workflows, systems, and success criteria
- Own the end-to-end technical execution from demos to value generation
- Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
- Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
- Build and deploy AI-powered workflows aligned to customer outcomes
- Create, test, and iterate prompts, agent skills, and workflow configurations
- Develop workflows that improve quality, speed, and efficiency in multilingual content creation
- Ensure that translation quality, output, format is aligned with customer expectations
- Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
- Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
- Troubleshoot integration and workflow issues with strong technical rigor
- Build custom solutions when necessary to meet customer operational requirements
- Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles
- Serve as the technical lead for customer deployments from discovery through go-live
- Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
- Maintain implementation discipline — timelines, milestones, risks, and technical documentation
- Ensure customer solutions are stable, scalable, and operationally successful
- Drive post-sale support, enablement, and adoption initiatives
- Help quantify outcomes and value realization over time
- Identify opportunities to expand workflows, departments, and usage based on technical success
- Partner with account teams to validate and support expansion opportunities
- Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
- Submit high-quality bug reports and technical feedback to Engineering and Product
- Identify recurring customer needs and workflow gaps to influence roadmap priorities
- Act as a liaison to accelerate customer success through internal alignment
- Communicate clearly with both technical and executive stakeholders
- Translate complex technical concepts into actionable recommendations
- Lead technical workshops and implementation sessions
- Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities
Requirements
- BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
- Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
- Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
- Excellent communication skills with experience presenting to both technical and executive audiences
- Strong negotiation, influencing, and client relationship management skills
- Proven ability to deliver post-sale support, training, and adoption initiatives
- Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
- Willingness to travel up to 40%
Benefits
- Fully remote team
- Be part of an AI Native Organization
- Innovating a $100 Billion industry
- Join the rocketship to scale-up 10x and beyond together
- Smartcat Culture: Where Diversity Meets High Performance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-powered workflowsREST APIstechnical solution designintegration managementtroubleshootingcustom solutionsimplementation managementSaaS productsworkflow configurationmultilingual content creation
Soft Skills
communication skillsnegotiation skillsinfluencing skillsclient relationship managementproblem-solving abilitycollaborative approachentrepreneurial mindsetpresentation skillscross-functional collaborationcustomer success orientation