Customer Solutions Architect

SmartBug Media

Customer Solutions Architect focused on client success strategies for SmartBug Media. Ensuring client satisfaction, loyalty, and retention while streamlining internal processes.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute a customer success strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star
Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference
Deliver consistent, world-class quality across all customer success strategies and implementations
Have a strong understanding of strategic opportunities to expand retainer scope and present ideas to Marketing and CRM teams as well as internal teams
Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ customer success strategies remain cutting-edge and effective
Gather and relay customer feedback to the client’s product development team to drive product improvements
Monitor customer satisfaction and implement retention strategies
Identify satisfied customers who can serve as advocates for the client through case studies, testimonials, or referrals
Optimize client’s Service Hub instances as well as execute the strategy in HubSpot
Work with creatives to create and curate customer collateral, presentations, and other content pieces to support your clients’ customer base

Requirements

What you’ll need

Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
Minimum of 5 years of experience in customer success strategy and execution.
Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem.
Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk.
Experience in setting and achieving annual and quarterly goals for clients.
Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values.
Strong interpersonal skills.
Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals.
Exceptional communication and presentation skills.
High level of organization, attention to detail, and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to navigate complex challenges.
High level of integrity, work ethic, and professionalism.
Passion for client success and a commitment to delivering outstanding results.
Experience working remotely in similar roles is strongly preferred.
HubSpot essential certifications, HubSpot RevOps Certification.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SmartBug Media Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🤝 B2B ☁️ SaaS B2B
SaaS
Marketing SmartBug Media is a full-service digital marketing agency specializing in leveraging the HubSpot platform to help businesses grow. They offer a range of services including HubSpot onboarding, marketing, sales, service, content, commerce, and operations hubs. SmartBug Media assists clients across various industries like healthcare, education, manufacturing, and SaaS with demand generation, revenue operations, paid media, web services, sales enablement, and customer success strategies. They focus on increasing marketing and sales effectiveness through proven strategies, automation, and hands-on training. Their accolades as a highly decorated HubSpot digital agency underscore their commitment to creating scalable solutions for predictable, resilient growth. Customer Solutions Architect Job not on LinkedIn 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $75k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Develop and execute a customer success strategy for clients that meets their stated business goals—demonstrating ROI for your clients should be your North Star
Ensure your clients see SmartBug as an indispensable partner in their growth, and that each receives a 5-star customer experience as measured by being the highest-rated partner on the HubSpot partner directory—your clients should be happy to be a reference
Deliver consistent, world-class quality across all customer success strategies and implementations
Have a strong understanding of strategic opportunities to expand retainer scope and present ideas to Marketing and CRM teams as well as internal teams
Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position to ensure the clients’ customer success strategies remain cutting-edge and effective
Gather and relay customer feedback to the client’s product development team to drive product improvements
Monitor customer satisfaction and implement retention strategies
Identify satisfied customers who can serve as advocates for the client through case studies, testimonials, or referrals
Optimize client’s Service Hub instances as well as execute the strategy in HubSpot
Work with creatives to create and curate customer collateral, presentations, and other content pieces to support your clients’ customer base 🎯 Requirements
Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
Minimum of 5 years of experience in customer success strategy and execution.
Proven experience with HubSpot Service Hub and a deep understanding of the HubSpot ecosystem.
Expertise in customer success outside of the HubSpot software ecosystem, with experience with additional service and ticketing systems such as Zendesk.
Experience in setting and achieving annual and quarterly goals for clients.
Demonstrated ability to build and maintain a positive and productive team spirit without sacrificing client goals and adhering to SmartBug values.
Strong interpersonal skills.
Demonstrated ability to ensure high client satisfaction and retention and achieve sales and ROI goals.
Exceptional communication and presentation skills.
High level of organization, attention to detail, and the ability to manage multiple priorities.
Strong problem-solving capabilities and the ability to navigate complex challenges.
High level of integrity, work ethic, and professionalism.
Passion for client success and a commitment to delivering outstanding results.
Experience working remotely in similar roles is strongly preferred.
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Hard Skills & Tools

customer success strategyclient retention strategiesgoal settingcustomer satisfaction monitoringproduct development feedbackpresentation skillsproblem-solving

Soft Skills

interpersonal skillsteam spiritcommunication skillsorganizational skillsattention to detailwork ethicprofessionalismpassion for client success

Certifications

HubSpot essential certificationsHubSpot RevOps Certification