AVP, Client Account Management

SmartBug Media

AVP of Client Account Management at SmartBug Media overseeing client relationships and retention strategies. Driving lifetime value and transforming account management into a strategic partnership.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Retention & Health Ownership: Own the Net Retention Rate (NRR) and Gross Retention Rate (GRR) metrics. Develop proactive "Early Warning Systems" to identify and pivot accounts at risk.
HubSpot Partnership Stewardship: Own the executive-level relationship with the HubSpot partner ecosystem to maximize the use of HubSpot resources.
Relationship Stickiness: Design frameworks that move AMs from "order takers" to "strategic partners," ensuring we are embedded in the client’s long-term business roadmap.
LTV Optimization: Analyze client lifecycles to maximize value, identifying opportunities for expansion and reducing churn through superior service delivery.
Account Planning & Quarterly Business Reviews (QBRs): Standardize and oversee the QBR process across the AM team. Ensure that every QBR translates technical milestones into business ROI that resonates with a client’s C-suite.
Commercial Growth: Own the "Expansion" portion of Net Revenue Retention. Partner with Sales and Strategy to identify whitespace within the existing portfolio.
Commercial & Scope Governance: Partner with the VP of Operations to monitor and optimize the Effective Billing Rate (EBR) across the client portfolio.
Team Architecture: Oversee the entire Account Management vertical. Recruit, mentor, and scale a team capable of managing complex, high-touch relationships.
The "SmartBug Way" Standardization: Define and refine the Client Journey Map from handoff to renewal.
Performance Metrics: Define and track KPIs beyond just revenue—focusing on NPS/CSAT, client health scores, and referral rates.
The "Golden Triangle": Work in lockstep with the VP of Strategy and the PMO/Delivery Leaders.
High-Level Resource Advocacy: Act as the primary advocate for the client portfolio during internal resource allocation and capacity planning sessions.
Feedback Loops: Act as the "Voice of the Client" internally.
CRM Mastery: Use HubSpot as the single source of truth.
Data-Driven Decisions: Use HubSpot data to forecast churn risks and identify "expansion-ready" accounts.
AI Adoption: Champion internal AI fluency to streamline client communication and reporting.

Requirements

What you’ll need

Client Retention & Health Mastery: Proven track record of owning and improving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) within an agency or professional services environment.
Strategic Account Leadership: Deep expertise in moving client relationships from tactical execution to strategic partnership, focusing on increasing Lifetime Value (LTV) and "stickiness."
Executive Presence: Ability to serve as a high-level escalation point and a "trusted advisor" to C-suite client stakeholders (CEO, CMO, CFO).
Operational Performance Management: Experience defining and managing KPIs that drive proactive account management, such as client health scores, referral rates, and expansion revenue.
Cross-Functional Collaboration: Demonstrated ability to work effectively with PMO, Strategy, and Delivery leaders to ensure the "Golden Triangle" of relationship, roadmap, and execution is balanced.
Conflict Resolution & Mediation: Advanced skills in navigating complex client challenges and internal resource constraints to find win-win solutions.
Team Mentorship: A history of leading and scaling high-performing Account Management teams, with a focus on coaching AMs to lead with business value.
HubSpot Expert Practitioner: Deep familiarity with the HubSpot ecosystem, ability to speak to and utilize HubSpot

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs 👤 Account SmartBug Media Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🤝 B2B ☁️ SaaS B2B
SaaS
Marketing SmartBug Media is a full-service digital marketing agency specializing in leveraging the HubSpot platform to help businesses grow. They offer a range of services including HubSpot onboarding, marketing, sales, service, content, commerce, and operations hubs. SmartBug Media assists clients across various industries like healthcare, education, manufacturing, and SaaS with demand generation, revenue operations, paid media, web services, sales enablement, and customer success strategies. They focus on increasing marketing and sales effectiveness through proven strategies, automation, and hands-on training. Their accolades as a highly decorated HubSpot digital agency underscore their commitment to creating scalable solutions for predictable, resilient growth. AVP, Client Account Management Job not on LinkedIn 🔥 8 minutes ago 🇺🇸 United States – Remote 💵 $110k - $130k / year ⏰ Full Time 🔴 Lead 💰 Account Manager Apply Now Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Retention & Health Ownership: Own the Net Retention Rate (NRR) and Gross Retention Rate (GRR) metrics. Develop proactive "Early Warning Systems" to identify and pivot accounts at risk.
HubSpot Partnership Stewardship: Own the executive-level relationship with the HubSpot partner ecosystem to maximize the use of HubSpot resources.
Relationship Stickiness: Design frameworks that move AMs from "order takers" to "strategic partners," ensuring we are embedded in the client’s long-term business roadmap.
LTV Optimization: Analyze client lifecycles to maximize value, identifying opportunities for expansion and reducing churn through superior service delivery.
Account Planning & Quarterly Business Reviews (QBRs): Standardize and oversee the QBR process across the AM team. Ensure that every QBR translates technical milestones into business ROI that resonates with a client’s C-suite.
Commercial Growth: Own the "Expansion" portion of Net Revenue Retention. Partner with Sales and Strategy to identify whitespace within the existing portfolio.
Commercial & Scope Governance: Partner with the VP of Operations to monitor and optimize the Effective Billing Rate (EBR) across the client portfolio.
Team Architecture: Oversee the entire Account Management vertical. Recruit, mentor, and scale a team capable of managing complex, high-touch relationships.
The "SmartBug Way" Standardization: Define and refine the Client Journey Map from handoff to renewal.
Performance Metrics: Define and track KPIs beyond just revenue—focusing on NPS/CSAT, client health scores, and referral rates.
The "Golden Triangle": Work in lockstep with the VP of Strategy and the PMO/Delivery Leaders.
High-Level Resource Advocacy: Act as the primary advocate for the client portfolio during internal resource allocation and capacity planning sessions.
Feedback Loops: Act as the "Voice of the Client" internally.
CRM Mastery: Use HubSpot as the single source of truth.
Data-Driven Decisions: Use HubSpot data to forecast churn risks and identify "expansion-ready" accounts.
AI Adoption: Champion internal AI fluency to streamline client communication and reporting. 🎯 Requirements
Client Retention & Health Mastery: Proven track record of owning and improving Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) within an agency or professional services environment.
Strategic Account Leadership: Deep expertise in moving client relationships from tactical execution to strategic partnership, focusing on increasing Lifetime Value (LTV) and "stickiness."
Executive Presence: Ability to serve as a high-level escalation point and a "trusted advisor" to C-suite client stakeholders (CEO, CMO, CFO).
Operational Performance Management: Experience defining and managing KPIs that drive proactive account management, such as client health scores, referral rates, and expansion revenue.
Cross-Functional Collaboration: Demonstrated ability to work effectively with PMO, Strategy, and Delivery leaders to ensure the "Golden Triangle" of relationship, roadmap, and execution is balanced.
Conflict Resolution & Mediation: Advanced skills in navigating complex client challenges and internal resource constraints to find win-win solutions.
Team Mentorship: A history of leading and scaling high-performing Account Management teams, with a focus on coaching AMs to lead with business value.
HubSpot Expert Practitioner: Deep familiarity with the HubSpot ecosystem, ability to speak to and utilize HubSpot Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Similar Jobs Consultant – Broker Relations Manager 🔥 25 minutes ago Alegeus 501 - 1000 ⚕️ Healthcare Insurance ☁️ SaaS 💸 Finance Website LinkedIn All Job Openings Consultant & Broker Relations Manager driving strategic relationships in consumer-driven healthcare at Alegeus. Collaborating with partners to leverage market strategies and deliver value-driven solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager 🦅 H1B Visa Sponsor Neuromuscular Account Manager 🔥 5 hours ago Scholar Rock 51 - 200 Website LinkedIn All Job Openings Neuromuscular Account Manager focusing on healthcare providers for SMA treatment strategies. Responsible for developing relationships and driving patient access and market development in the field. 🇺🇸 United States – Remote 💵 $210k - $235k / year 💰 $205M Post-IPO Equity on 2022-06 ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager Director, Global Account Management 🔥 6 hours ago Loadsmart 501 - 1000 🚗 Transport ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Director of Global Account Management at Loadsmart, an innovative logistics tech company, driving customer relationships and revenue retention. 🇺🇸 United States – Remote 💵 $170k - $200k / year 💰 $200M Series D on 2022-02 ⏰ Full Time 🔴 Lead 💰 Account Manager 🦅 H1B Visa Sponsor Key Account Manager 🔥 9 hours ago Amcor 10,000+ employees 🛒 Retail Website LinkedIn All Job Openings Key Account Manager responsible for sales growth and relationship building in Healthcare. Collaborating cross-functionally to implement strategies and meet business segment goals. 🇺🇸 United States – Remote 💵 $112.8k - $169.2k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager 🦅 H1B Visa Sponsor Customer Account Manager – Foodservice 🔥 10 hours ago Nestle 5001 - 10000 👥 B2C 🛒 Retail Website LinkedIn All Job Openings Customer Account Manager responsible for delivering growth by managing national and regional customer relationships in foodservice industry. Collaborating for customer innovation and strategic planning across the Western United States. 🇺🇸 United States – Remote 💵 $120k - $160k / year ⏰ Full Time 🟠 Senior 🔴 Lead 💰 Account Manager 🦅 H1B Visa Sponsor View More Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Net Revenue Retention (NRR)Gross Revenue Retention (GRR)Lifetime Value (LTV)Key Performance Indicators (KPIs)Client health scoresReferral ratesExpansion revenueData analysisAccount planningPerformance metrics

Soft Skills

Strategic partnershipExecutive presenceConflict resolutionMediationTeam mentorshipCross-functional collaborationClient advocacyCommunicationLeadershipProblem-solving