Customer Service Executive – Spanish Market

SmartBox Company

Customer Service Executive handling inquiries for the Spanish market in hybrid role at Smartbox. Supporting B2B partnerships while ensuring customer satisfaction in a fast-paced environment.

Posted 5/8/2026full-timeCarcavelos • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the customer and work on upsell during exchange and order process.
Effectively manage incoming contacts from customers & partners by any channel: phone, e-mail, chat, social media.
Provide a professional service to support customer & partners to be more self-efficient.
Record specific details of customer & partner contacts & ensure actions taken on each and every case.
Research answers or solutions as needed within our policies & help to identify improvement areas.
Effective complaint handling to meet instant satisfaction.
Ensure Partners are aware of the latest Smartbox innovations as a means to driving partner engagement and satisfaction.
Keep the schedule adherence to a tee to support the colleagues and customers to your best ability.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies and process.
Work effectively with the team to deliver and exceed KPI’s for quality and quantity & to support brand development.

Requirements

What you’ll need

Good communication skills – verbal and written - in English
Fluent communication skills – verbal and written - in Spanish
Recent Customer Service experience (in a contact center environment preferably) or B2B support experience
Strong organizational, time management and problem solving skills
Detail orientated
Customer, partner and solution oriented with a professional approach
Enthusiastic, logical, proactive, curious, flexible and positive attitude
Ability to exercise independent judgment on situations
Ability to understanding complex information and processes
Ability to work in a fast paced environment
Ability to handle calls, emails, social media or webchats and take notes at the same time
Team player with ability to build and maintain relationships both internal & external
Motivated by your own and also team performance in a very number driven environment
Strong problem solving skills
Fast/Good typing skills
Experience in Salesforce use or other similar CRM software
Being able to multitask and navigate through several systems at the same time

Benefits

Comp & perks

Work in a dynamic company with fixed schedule and hybrid working model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceB2B supportproblem solvingtime managementdetail orientedfast typing skillsSalesforceCRM software

Soft Skills

communication skillsorganizational skillsproactive attitudeteam playerability to multitaskflexibilitypositive attitudeindependent judgmentrelationship building