SmartBox Company

Senior Product Owner – Salesforce

SmartBox Company

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Contribute to and execute the Salesforce product vision, roadmap, and backlog
  • Lead initiatives focused on automation and optimisation of customer acquisition flows, portfolio management, and sales service processes
  • Gather, analyse, and prioritise business requirements across teams
  • Translate requirements into clear user stories, acceptance criteria, and functional specifications
  • Lead agile ceremonies including backlog refinement, sprint planning, reviews, and demos
  • Partner with Salesforce Administrators, Developers, and Architects to deliver scalable, high-quality solutions
  • Ensure alignment with Salesforce best practices, governance, security, and data standards
  • Manage stakeholder expectations through clear communication and regular updates
  • Drive user adoption through change management, training, and continuous feedback loops
  • Measure success using KPIs, user feedback, and business outcomes

Requirements

  • Proven experience as a Product Owner, Product Manager, or similar role working with Salesforce
  • Strong functional knowledge of Salesforce (e.g. Sales Cloud, Service Cloud, custom objects, automation)
  • Experience working in Agile/Scrum environments
  • Ability to translate complex business needs into practical technical solutions
  • Excellent stakeholder management and communication skills
  • Analytical mindset with a strong focus on value delivery and continuous improvement
  • Nice to Have: Salesforce certifications (Administrator, Platform App Builder, or similar)
  • Experience with system integrations and third-party Salesforce applications
  • Background in CRM transformation, RevOps, or enterprise platform ownership
Benefits
  • Ownership of high-impact initiatives on a critical business platform
  • High visibility and close collaboration across teams
  • Opportunities to shape product strategy and long-term platform vision
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SalesforceSales CloudService CloudautomationAgileScrumsystem integrationsthird-party applicationsuser storiesfunctional specifications
Soft Skills
stakeholder managementcommunicationanalytical mindsetvalue deliverycontinuous improvementchange managementuser adoptioncollaborationleadershipprioritization
Certifications
Salesforce AdministratorSalesforce Platform App Builder