Support Engineer

• Provide technical support to local and remote users.
• Prepare Windows 11 laptops using Microsoft Autopilot, Intune & Autopatch.
• Troubleshoot Windows 10 & 11 systems.
• Maintenance, upgrade and repair of laptop hardware.
• Management of incoming support requests via ticketing system.
• Ensure requests are responded to in a timely manner and all actions taken are documented to a high standard.
• Write work instructions and technical documentation. e.g. Job-Aids and knowledge base articles.
• Administration of Active Directory, Microsoft 365 and Microsoft Exchange Server/Microsoft Exchange Online (Hybrid Environment).
• Ensure accurate management and tracking of hardware inventory and company assets (ITAM).
• Maintenance, support and installation of video-conferencing equipment and printers.

Service Desk and Desktop Support Technician – FTC

Systems Support Analyst

Business Systems Support Analyst