Smart NX

Junior Support Analyst

Smart NX

full-time

Posted on:

Location Type: Hybrid

Location: Juiz de Fora • 🇧🇷 Brazil

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Job Level

Junior

Tech Stack

LinuxVoIP

About the role

  • Send updates on procedures and articles about software and processes to clients and relevant internal teams, and monitor the need for updates.
  • Handle support tickets of low to medium complexity assigned by the team or management via the platform, according to demand, with the goal of resolving reported issues.
  • Assist in the handling of higher-complexity tickets with the team through meetings or within the ticketing system, with the goal of learning and knowledge transfer.
  • Perform first contact with clients to open and prioritize tickets, answer questions, and perform simple configurations to initiate the support process.
  • Communicate with helpdesk and digital vendors to resolve questions.

Requirements

  • Bachelor's degree completed or in progress in technology-related fields or similar.
  • Experience in customer support.
  • Basic knowledge of Networking and Linux.
  • Knowledge of Databases and APIs.
  • Knowledge of VoIP and Asterisk.
  • Familiarity with no-code logic systems.
Benefits
  • 🏥 Comprehensive health insurance (Unimed - co-payment), because your health is a priority.
  • 🦷 Dental plan (Uniodonto) — so you can keep smiling! 😁
  • 🍽️ Meal/food voucher (Cartão Caju) — giving you the freedom to choose where and how to eat;
  • 🧬 Life insurance — because security matters!
  • 🥳 Birthday day off — a full day off during your birthday month.
  • 🎖 "Pratas da Casa" — we recognize your tenure with additional time off and cash rewards.
  • 🫂 QI referral program — successful hires from referrals are rewarded;
  • 🌴 SNX Beach — voucher to complement your beach stay 😎
  • 🚀 Partnership with Alura — continuous professional development so you never stop growing
  • 💰 Partnership with Neon — financial education and support when your budget is tight
  • 💪🏼 Gympass — access to exercise facilities and classes
  • 🧠 Access to Psicologia Viva / Conexa Saúde (mental health services)
  • 💡 Culture of innovation to let your creativity run free!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NetworkingLinuxDatabasesAPIsVoIPAsteriskno-code logic systems
Soft skills
customer supportcommunicationproblem-solvingteam collaborationknowledge transfer
Certifications
Bachelor's degree in technology-related fields