Smart NX

Implementation Analyst (Mid-level)

Smart NX

full-time

Posted on:

Location Type: Hybrid

Location: Juiz de Fora • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

Linux

About the role

  • Conduct study and interpretation of new projects of medium and high complexity to support decision-making and hold alignment meetings with clients to define timelines and the project start schedule;
  • Perform installations, technical and system configurations, and adapt the software to the client’s business requirements for medium and high complexity projects; execute tests and parameterize the software;
  • Deliver configuration, management and operational training to clients via videoconference, and when necessary provide customized manuals;
  • Advise clients on the use of the acquired tool to accelerate implementation and adoption;
  • Monitor the client’s use of the platform for medium and high complexity projects, resolving questions, troubleshooting issues and performing fine adjustments;
  • Update the project status weekly and send it to the client to maintain control and visibility of project progress;
  • Maintain active and effective communication with medium and high complexity clients regarding formalization formats, chats and messaging throughout the project;
  • Hold alignment meetings with the Business team to explain the customer journey and ensure project continuity.

Requirements

  • Bachelor’s degree completed or in progress in Technology or Engineering fields;
  • Intermediate knowledge of Networks;
  • Servers (Linux, Windows Server);
  • Microsoft Office suite;
  • Ability to analyze, test and validate REST APIs, understanding technical documentation, HTTP methods, authentication flows and system integrations;
  • Ability to analyze and design process flowcharts, mapping journeys, business rules and decision points throughout the project flow;
  • Knowledge of Asterisk is desirable.
  • Clear and didactic communication;
  • Strong interpersonal skills;
  • Patience and empathy;
  • Proactivity;
  • Problem-solving skills;
  • Resilience.
  • Willingness to travel.
Benefits
  • 🏥 Comprehensive health insurance because your health is a priority (Unimed - co-payment);
  • 🦷 Dental plan (Uniodonto) so you can keep smiling; 😁
  • 🧬 Life insurance for added security;
  • 🍽️ Meal/food voucher (Caju Card) so you can choose where and how to eat with flexibility;
  • 🥳 Birthday day off (one full day off during your birthday month);
  • 🎖 Tenure rewards — we value your length of service with extra time off and financial bonuses;
  • 🫂 Referral program (successful referrals that result in hires are rewarded);
  • 🌴 SNX Beach (voucher to supplement your beach stay) 😎
  • 🚀 Partnership with Udemy (continuous professional development to keep growing);
  • 💪🏼 Wellhub/Gympass (fitness benefits);
  • 💡 Culture of innovation to unleash your creativity!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
NetworksLinuxWindows ServerMicrosoft OfficeREST APIstechnical documentationHTTP methodssystem integrationsprocess flowchartsAsterisk
Soft skills
clear communicationinterpersonal skillspatienceempathyproactivityproblem-solvingresilience
Certifications
Bachelor’s degree in TechnologyBachelor’s degree in Engineering