Smart Education Partners GmbH

Senior CRM Manager

Smart Education Partners GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

Tableau

About the role

  • Development and optimization of lead management processes
  • Implementation and management of automation programs
  • Analysis and segmentation of the customer base
  • Development and implementation of retention management programs
  • Establishment of personalized customer communication strategies
  • Continuous optimization of the customer journey
  • Development of churn prevention strategies
  • Collaboration with cross-functional teams
  • Monitoring and analysis of relevant KPIs
  • Ensuring data quality and CRM data strategy

Requirements

  • Several years of experience in Customer Relationship Management (CRM)
  • Deep understanding of lead management processes
  • Experience developing and implementing customer lifecycle programs
  • Proficient with common CRM and marketing automation tools, ideally HubSpot
  • Strong analytical skills
  • Experience using business intelligence tools such as Power BI or Tableau
  • Knowledge of email marketing, retention marketing and churn prevention
  • Strong communication skills
  • Independent working style
  • Confident presence
Benefits
  • 30 paid vacation days
  • Flexible working hours
  • Diverse training and development opportunities
  • Fair and competitive compensation
  • Fuel voucher
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
lead management processescustomer lifecycle programsdata qualityCRM data strategyemail marketingretention marketingchurn preventionbusiness intelligencePower BITableau
Soft Skills
analytical skillscommunication skillsindependent working styleconfident presence