DevOps Engineer

• Define and execute the SRE strategy to ensure high availability, reliability, and performance of SDS’s SaaS platform.
• Establish organizational goals, KPIs, and SLAs for system uptime, incident response, and customer satisfaction.
• Drive alignment between SRE, Product, Engineering, and Customer Success teams.
• Lead and mentor Engineering Managers overseeing Support & Monitoring teams.
• Build a high-performing SRE organization focused on proactive monitoring, automation, and rapid incident resolution.
• Oversee incident management processes, ensuring timely resolution and root cause analysis.
• Implement robust monitoring, alerting, and observability frameworks to detect and prevent issues before they impact customers.
• Serve as an escalation point for critical customer issues impacting system reliability.
• Develop strategies to improve customer experience through proactive communication and reliability improvements.
• Establish best practices for incident response, change management, and post-mortem reviews.

VP of Site Reliability Engineering

Mainframe Solution Advisor – DevOps