Smart Data Solutions

Claims Specialist

• Review, research, and adjudicate healthcare claims (professional, institutional, dental, vision) based on plan documents, contracts, and applicable regulations (e.g., CMS, HIPAA).
• Process claims using standard claim forms (CMS-1500, UB-04, ADA) and appropriate coding systems (ICD-10, CPT, HCPCS, Modifiers).
• Resolve system pends, edits, and denials through investigative research and documentation.
• Apply proper payment methodologies including fee schedules, capitation, COB, and other reimbursement rules.
• Update provider records to ensure accurate claims routing and payment.
• Process updates to member information in alignment with system rules and business requirements.
• Independently manage assigned claims to meet turnaround time and quality standards.
• Respond to inquiries or escalations, including shared email inboxes, within established SLAs.
• Accurately document actions and resolutions in claim systems, ensuring transparency and audit readiness.
• Collaborate with internal departments to resolve cross-functional claim issues.
• Maintain updated knowledge of client-specific workflows, benefit plans, policies, and procedures.
• Support process improvement activities, peer review tasks, and training efforts as needed.
• Ensure compliance with data privacy standards and internal security protocols (HIPAA, etc.).
• Participate in department meetings, calibration sessions, and continuing education.

Claims Examiner II