Consultant

• Serve as the primary point of contact for assigned clients during their moving process and maintain strong, consistent follow-up to ensure progress and clarity at every step.
• Build strong relationships with clients to guide and support them throughout the Concierge process.
• Proactively engage with clients before their move-in date to ensure a seamless moving experience.
• Identify and prioritize clients’ unique needs, curating personalized solutions to connect them with the best utility providers and move-in services.
• Oversee all aspects of client orders from start to finish, including reviewing service options, placing orders, and resolving any issues.
• Leverage multiple platforms to communicate effectively with clients, internal teams, external partners, and vendors while managing sales pipelines through various CRMs.
• Engage with clients via text, telephone, and email to provide guidance, support, and information throughout the entire moving process, starting from the point of application submission.
• Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner.
• Manage and resolve process delays quickly and efficiently to maintain a seamless experience.
• Update and maintain client accounts with detailed records of inquiries, complaints, and feedback.
• Provide ongoing support to retain clients and foster long-term relationships.
• Ensure timely responses to all inbound communications, delivering detailed, accurate, and error-free outbound communication.

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