Regional Service Manager

Smart Care

Service Manager managing service delivery excellence in the Southeast market. Overseeing daily workforce flow, scheduling, and technician performance management.

Posted 5/15/2026full-timeRemote • Alabama • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings
Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion
Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan
Coach and empower Technicians to own their results and provide the tools and resources to achieve them
Identifies the potential in an individual and aligns development activities to their abilities and talents
Manage technician performance through coaching and direction under the guidance of the District Manager
Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets
Work with Parts Department on parts issues, shipping, and delivery
Actively builds strong relationships with key stakeholders in the customer's organization
Proactively works to manage customer relationships to effectively solve issues and demonstrate value

Requirements

What you’ll need

Associate degree and two years people management experience OR a combination of Smart Care experience, people management or education equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education)
Must be able to read and write in English

Benefits

Comp & perks

Competitive salary and benefits
Access to best-in-class resources and technology

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

coachingempowermentrelationship buildingperformance managementschedulingproblem solvingcommunicationtrainingteam managementcustomer relationship management

Certifications

Associate degreeBachelor’s Degree