Product Support Specialist – Customer-Facing

Smart Apartment Data

Product support specialist helping customers use SaaS software remotely in the Philippines. Troubleshooting product issues and guiding users via phone, live chat, and email.

Posted 8/9/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱35,000 - ₱40,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer support for software and SaaS products, with strong troubleshooting and problem-solving skills. Proficient in communicating effectively with customers and guiding them through platform features and workflows.

Highest-signal resume keywords

Customer Support ExperienceTroubleshooting Software IssuesSaaS Product SupportExcellent English CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSoftware SupportSaaS SupportTechnical Customer SupportProduct Support

Soft Skills

Written CommunicationVerbal CommunicationCustomer Interaction

Industry Keywords

Customer SuccessUS-Based Customer SupportWorkflow IssuesProduct Knowledge

About the role

Key responsibilities & impact

Support customers via phone, live chat, and email
Troubleshoot product, software, and workflow issues
Guide customers through platform features and best practices
Document customer interactions and resolutions
Identify recurring issues and share feedback with the team
Build and maintain product knowledge

Requirements

What you’ll need

2+ years supporting customers using a software or SaaS product
Experience supporting US-based customers through phone, chat, and email
Experience troubleshooting software/application issues, not hardware or internal IT only
Strong troubleshooting and problem-solving skills for software/application issues
Excellent written and verbal English communication
Comfortable explaining software features and workflows
Ability to learn new software quickly
Stable work history with demonstrated reliability
Strong preference for experience supporting customer-facing software or SaaS products, including SaaS Support, Product Support, Technical Customer Support, Software Support, or support-focused Customer Success

Benefits

Comp & perks

100% remote / home-based work
Monthly salary: PHP 35,000 – 40,000
Collaborative and supportive team