Product Onboarding Specialist – Training & Client Success

Smart Apartment Data

Client Success Specialist guiding clients in onboarding and training for a real estate analytics software. Aiming to effectively ensure client adoption of the platform with a professional communication skill set.

Posted 4/11/2026full-timeRemote • 🇲🇽 MexicoJuniorMid-Level💰 $1,800 - $2,200 per monthWebsite

About the role

Key responsibilities & impact

Lead onboarding sessions and walkthroughs
Help clients understand how to use the product
Support users as they learn workflows

Requirements

What you’ll need

2+ years of experience in onboarding, implementation, or customer-facing product roles
Experience working directly with clients to help them adopt a tool, platform, or system
Strong ability to simplify complex workflows and explain them clearly
Comfortable guiding clients through structured sessions and discussions
English level: C1 or C2 (required)
Strong organizational and communication skills in a remote environment
**Bonus**
SaaS / CRM / tech tools exposure
Customer success experience
Ability to learn and explain software quickly
Experience in Customer Education, Enablement, or Implementation
Familiarity with CRM tools is a plus
Handled high-value or demanding customers

Benefits

Comp & perks

100% Remote, location independent
Compensation: $1,800 – $2,200 per month (based on relevant experience and qualifications)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboardingimplementationcustomer educationcustomer enablementcustomer success

Soft Skills

organizational skillscommunication skillsability to simplify complex workflowsguiding clientsremote work skills