Customer Success Manager

• Act as the main point of contact for enterprise customers — guiding them through onboarding, training, and issue resolution.
• Coordinate with Sales, Operations, and Research teams to troubleshoot and follow through on client requests.
• Analyze challenges, propose practical solutions, and ensure customer satisfaction through proactive communication.
• Manage customer relationships with professionalism, empathy, and accountability.
• Track and document all touchpoints and outcomes in CRM and internal systems.
• Work with internal departments to improve process efficiency and ensure smooth collaboration.

Customer Success Advisor

Customer Success Manager

CRM Specialist, Klaviyo

Customer Success Manager

Microsoft Dynamics 365 CRM Architect

Client Success Director