Partner Success Manager

Smarsh

Partner Success Manager protecting recurring SaaS revenue for Smarsh, which manages digital communications risk. Leading partner renewals, health, adoption, forecasting, and retention.

Posted 8/17/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 ZAR 450,000 - ZAR 550,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the end-to-end renewal process, including forecasting, risk management, and partner health scoring. Proven ability to drive adoption strategies and execute retention initiatives within SaaS and partner channel ecosystems.

Highest-signal resume keywords

Renewal ManagementPartner SuccessSaaS ExperienceForecasting DisciplineStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ProcessesRetention StrategiesRisk ManagementData-Driven Decision MakingAnalytical Skills

Soft Skills

Strong CommunicationInfluencing SkillsTrust BuildingExecution Focused

Tools & Technologies

SalesforceCRM Platforms

Industry Keywords

Recurring Revenue ModelsPartner Channel EcosystemsMatrixed EnvironmentsValue RealizationAdoption Strategy

About the role

Key responsibilities & impact

Own the end-to-end renewal process for partner-managed recurring revenue and protect base ARR
Lead renewal orchestration and execution, including 120-day pre-renewal planning cycles
Build and maintain renewal forecasts, risk visibility, and renewal governance
Manage a self-provisioning partner book of business
Define partner health scoring frameworks and monitor adoption, usage, and value realization
Identify churn risks and execute mitigation strategies
Lead QBR cadence and governance processes
Drive adoption strategies and success plans aligned to partner outcomes
Support legacy agreement transitions and contract normalization
Lead escalations and coordinate internal resources to resolve issues
Partner with Channel Account Managers on expansion signals, pricing alignment, and commercial strategy
Collaborate with Partner Enablement Managers on enablement readiness and product adoption
Maintain clear role boundaries across the channel operating model

Requirements

What you’ll need

5–10 years in Customer Success, Partner Success, Account Management, or similar roles
Proven experience managing renewals, retention, and recurring revenue models
Experience working within partner channel ecosystems
Experience working in matrixed environments across Sales, Operations, and Enablement
Experience in SaaS or recurring revenue environments
Strong understanding of renewal processes, forecasting, and retention strategies
Experience with CRM platforms such as Salesforce
Data-driven decision making
Strong forecasting discipline and ability to manage risk and ambiguity
Structured, process-driven, analytical, and execution-focused
Ability to build trust and influence partner stakeholders at multiple levels
Strong focus on value realization and adoption strategy
Ability to navigate role boundaries and drive aligned execution
Strong communication and stakeholder management skills

Benefits

Comp & perks

Bonus programs may apply and will be discussed during the recruiting process
Local cost of living assessments at the time of offer
Opportunities for learning and professional development
Diverse and inclusive workplace
Comparably.com Best Places to Work Awards culture