Own Salesforce as a long-term platform, not a collection of features
Set and maintain a clear vision for: Architecture, Automation patterns, Custom vs standard trade-offs
Ensure Salesforce evolves deliberately as the business grows and changes
Lead and grow a cross-functional Salesforce team, including: Functional architects / Flow specialists, CPQ specialists, Admins and developers.
Create space for specialists to own their domains while maintaining coherence across the platform.
Establish clear ownership boundaries, decision-making norms, and review practices.
Be hands-on enough to: Review designs, Challenge assumptions, Spot architectural risk early.
Be hands-off enough to: Trust domain experts, avoid becoming the single point of failure.
Promote consistent patterns across Flows, CPQ, integrations, and data models
Act as the senior Salesforce partner to: Sales / SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal.
Translate business strategy into platform priorities.
Push back on short-term fixes that create long-term fragility.
Balance roadmap work with operational stability
Ensure: Clean deployments and release management, Sensible technical debt management, Strong documentation and knowledge sharing.
Establish metrics for platform health, not just delivery velocity.
Salesforce supports complex business processes without constant firefighting.
Specialists can move fast within clear architectural guardrails.
Sales, Support and Service teams trust the system and rely on it.
New products, pricing models, or service motions don’t require rethinking the entire platform.
The Salesforce team is seen as a strategic partner, not an order-taking function.

Requirements

7+ years working with Salesforce in increasingly senior roles
Experience leading in-house Salesforce teams (not just projects or consultancies)
Strong working knowledge of: Sales Cloud and Service Cloud, Salesforce automation (Flow-first environments), CPQ concepts and lifecycle impacts (even if not the deepest CPQ expert)
Experience with CPQ in SaaS or subscription businesses
Familiarity with, or eagerness to learn, Agentforce, AI-driven service workflows, or advanced Service Cloud features.
Background working closely with Finance, RevOps, or Legal stakeholders.
Salesforce Architect or advanced cloud certifications.
Proven ability to lead senior ICs and specialists.
Comfortable making - and defending - architectural decisions.
Able to balance speed, flexibility, and maintainability.
Knows when to say “not now” and when to invest properly.
You think in systems and trade-offs, not tools.
You value clarity, ownership, and sustainable design.
You respect deep expertise and know how to leverage it.
You care as much about what *not* to build as what to build.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceSales CloudService CloudSalesforce automationFlowCPQarchitectural designrelease managementtechnical debt managementmetrics for platform health

Soft Skills

leadershipdecision-makingcommunicationtrust buildingstrategic thinkingclarityownershipsustainable designflexibilityproblem-solving

Certifications

Salesforce Architectadvanced cloud certifications