Smarsh

Senior Salesforce Administrator

Smarsh

full-time

Posted on:

Location Type: Hybrid

Location: Heredia • 🇨🇷 Costa Rica

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Job Level

Senior

Tech Stack

CloudERPOracle

About the role

  • Own Salesforce administration with a focus on Agentforce/AI solutions.
  • Partner with business leaders to identify high-ROI AI use cases, build/enable Agentforce capabilities, and handle core admin/release duties (config, security, data quality, troubleshooting).

Requirements

  • 7–10 years hands-on Salesforce administration in complex, multi-org or multi-cloud environments.
  • Demonstrated AI/Agentforce exposure (pilot or production) — e.g., prompt/skill design, grounding data, evaluation & safety patterns.
  • 3+ Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder).
  • Bonus: AI Associate/AI Specialist, Service Cloud, Sales Cloud; CPQ/Revenue Cloud certs are a plus.
  • Strong Flow expertise
  • A big plus if comfortable reading Apex/SOQL (light edits/debugging a plus).
  • Experience partnering with business stakeholders to quantify ROI and drive adoption.
  • Familiarity with change/release tooling (Gearset/Copado), Git, and Dev/SIT/UAT processes.
  • Excellent written/verbal communication and documentation skills in English.
  • College degree
  • Exposure to CPQ/Revenue Cloud concepts (bundles, pricing, approvals) and downstream impacts to billing/rev-rec preferred.
  • Experience with other CRM/ERP (NetSuite, MS Dynamics, Oracle, SAP) and integration patterns (MuleSoft, Boomi, APIs) preferred.
  • BI/reporting familiarity (Salesforce reports/dashboards; understanding of how data feeds finance/ERP) preferred.
  • Security & compliance awareness (PII, SOC2, GDPR), and AI guardrail best practices preferred.
Benefits
  • Health insurance
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforce administrationAI solutionsAgentforceFlow expertiseApexSOQLchange/release toolingGitBI/reportingdata quality
Soft skills
communication skillsdocumentation skillspartnering with business stakeholdersquantifying ROIdriving adoption
Certifications
Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Platform App BuilderAI AssociateAI SpecialistService CloudSales CloudCPQ/Revenue Cloud