Smarsh

Channel Partner Success Manager – Unified Communications

Smarsh

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Manage end-to-end partner onboarding for strategic and self-serve partners.
  • Own partner project plans, run kickoff calls, confirm SOWs, and coordinate milestones to go-live.
  • Act as primary partner point of contact and escalation owner during onboarding and early-stage deployments.
  • Deliver partner enablement: product demos, training programs, demo accounts, playbooks, and level‑1 support readiness.
  • Coordinate cross-functional resources including technical, implementation, marketing, and billing teams.
  • Validate partner environment details: recording platform, connectivity, APIs, regions, and go-live target dates.
  • Prepare and review Statements of Work, installation requirements, and connectivity contact lists.
  • Configure and manage onboarding workflows in CRM and ticketing tools to ensure operational handoffs.
  • Track partner progress and pipeline, report status to internal stakeholders, and surface risks and dependencies.
  • Run knowledge transfer to ensure partners can independently onboard at least the first three customers and perform level‑1 troubleshooting.
  • Maintain partner documentation, FAQs, training materials, and onboarding templates.
  • Identify upsell, migration, and optimization opportunities and coordinate with Account Management to convert them.

Requirements

  • 3+ years in partner success, partner management, channel operations, or technical account management.
  • Proven experience running structured onboarding projects and coordinating cross-functional teams.
  • Strong technical literacy with cloud platforms, APIs, network/connectivity concepts, and recording/telephony platforms.
  • Experience with CRM and ticketing systems such as HubSpot and Zendesk and project tools such as Asana.
  • Excellent stakeholder management, communication, and presentation skills.
  • Strong organisational skills with attention to detail and ability to manage multiple concurrent partner projects.
  • Commercial awareness of partner billing models and ability to conduct billing discovery and optimisation.
  • Analytical skills for pipeline tracking and reporting.
Benefits
  • We value our people and offer a competitive salary along with company bonus
  • Strong maternity and paternity scheme
  • A workplace pension scheme
  • Take what you need holiday package
  • Private medical insurance
  • Dental plan
  • Group life assurance
  • Group income protection
  • Employee assistance programme
  • A monthly wellness allowance
  • Adoption assistance
  • Stock options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
partner onboardingproject managementtechnical account managementcloud platformsAPIsnetwork conceptsrecording platformstelephony platformspipeline trackingbilling discovery
Soft skills
stakeholder managementcommunicationpresentation skillsorganizational skillsattention to detailanalytical skillsability to manage multiple projectsknowledge transferrisk managementupselling