Smardt Chiller Group

System Administrator

Smardt Chiller Group

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • 🇸🇬 Singapore

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Job Level

Mid-LevelSenior

Tech Stack

AzureCloudERP

About the role

  • Improve, deploy, manage, support, troubleshoot & resolve the organizations network infrastructure (MS Azure, ERP, Databases...)
  • Deploy and maintain standardized configurations for endpoints computers and infrastructure
  • Collaborate with global support teams to escalate and resolve complex technical issues
  • Assist the rest of the IT team for the technical aspects in the deployment of software or IT solutions
  • Ensure security hardening of the infrastructure and monitor it constantly
  • Ensure that the network is secure, reliable, and efficient, and that the users have access to the resources they need
  • Ensure the availability and performance of cloud-based solutions: virtual network, subnet, and security group setup, paired with troubleshooting connectivity challenges
  • Document network procedures and infrastructure topology
  • Provide technical support to users for hardware, software, and network issues
  • Respond to and resolve IT service requests and incidents in a timely manner
  • Utilize the Manage Engine suite of tools to monitor, manage, and maintain IT infrastructure
  • Adhere to ITIL best practices for incident management, problem management, and change management
  • Document and maintain accurate records of IT support activities and resolutions
  • Provide training and guidance to end-users on IT-related topics
  • Maintain and troubleshoot storage networks and solutions
  • Install new hardware and software
  • Communicate events effectively with the global Infrastructure & Security team.

Requirements

  • 5+ years in Systems & network administration
  • 1+ years in network security management
  • Microsoft Azure Certification or relevant field experience is a plus
  • In depth understanding of all aspects of Infrastructure support and operations
  • Good understanding of network and information security best practice
  • User support experience
  • Degree in IT, Computer Science or Engineering is required, or Infrastructure management related training
  • Ability to communicate fluently in Chinese (Mandarin) and English is a must.
  • Excellent analytical and problem-solving abilities
  • Results orientated with ability to plan and deliver against project deadlines
  • Resilient, self-motivated and able to work well under pressure
  • Customer-focused with strong interpersonal skills and the ability to work with a variety of internal users and business partners.
  • Excellent organizational and time management skills with the ability to prioritize and multitask
  • An appreciation of and an ability to positively resolve issues arising from different cultures
  • Capacity to perform in a constantly evolving enterprise
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
network infrastructure managementcloud-based solutionsnetwork security managementendpoint configurationtroubleshootingIT supportstorage networkshardware installationsoftware deploymentinfrastructure support
Soft skills
analytical abilitiesproblem-solvingresults-orientedresilienceself-motivationcustomer-focusedinterpersonal skillsorganizational skillstime managementmultitasking
Certifications
Microsoft Azure Certification