Senior Client Support Specialist

SMA Support Services

Senior Client Support Specialist handling client inquiries and issues in a remote setup for a BPO. Requires extensive experience in customer support with a focus on BPO environments.

Posted 5/1/2026full-timeRemote • 🇵🇭 PhilippinesSenior💰 ₱37,999 per monthWebsite

About the role

Key responsibilities & impact

Provide client support
Address client inquiries and issues in a timely manner
Collaborate with internal teams to escalate complex issues

Requirements

What you’ll need

A minimum of five (5) years of experience in a BPO setup
2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
Excellent English communication and multitasking skills
Preferably with a background in Customer Service
Knowledge/skills/experience with pulling and presenting reports
Appointment setting experience is a plus
Willing to work graveyard and can start training immediately
Has an existing home office setup with a conducive work environment
Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
A stable internet connection with at least 25 Mbps upload and download
Back-up power and internet is required

Benefits

Comp & perks

Work-from-home setup
Long-term/full-time position
Competitive pay is at 37,999 gross
5,000 Client Deployment Allowance
Pay begins on day 1 of training
Enjoy benefits valued at 324,000 pesos annually
HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
Perfect Attendance KPI Superstars Shoutout Incentive
Referral Incentive
QA Rockstar
C3 Champions Client Obs Incentive
Quarterly In-person Team-Buildings
Annual Company Outing - A yearly team adventure to unwind and celebrate together
Career Advancement Opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reportingappointment setting

Soft Skills

client supportcommunicationmultitaskingcollaboration