Senior Project Manager
CLEAResult
Quality Manager
SMA America
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $104,000 - $134,000 per year
Job Level
SeniorLead
About the role
- Leads, drives and tracks quality activities by supporting complete problem resolution of product failures with customer impact
- Supervises and manages special projects with customer quality impact as needed or required
- Initiates and manages the verification process of product problems or failures in a global network and drives and tracks corrective actions using 8D steps
- Manages, coordinates and tracks remedial actions with Supplier Quality Managers, Engineering, Service personnel as required
- Tracks and follows up on quality-related actions with Sales, Service, Production, Development and escalates if deadlines are missed
- Interfaces with customers to drive continuous quality improvement and facilitates customer audits or assessments upon request
- Participates in on-site evaluations of non-conforming products in the field
- Prepares documentation for decision making process within the global Quality Circle process
- Applies statistical methods to track, trend, and analyze quality data related to non-conforming products reported by customers
- Interfaces with international colleagues in the continual improvement of product/system/solution quality
- Other duties as may be assigned by supervisor or management
Requirements
- Bachelor’s degree in engineering or electrical engineering (Master’s preferred) or related field, or similar education
- At least 10 years of experience in the customer quality management field in a manufacturing environment
- Expertise in 8D method for corrective action and the quality tools 5-Why, Ishikawa diagramming, and pareto analysis
- Profound project management skills especially including action tracking and special project management
- Excellent communication skills in negotiations with critical / opposing parties
- Ability to present information to formal mid/high-level management boards on quality issues
- Excellent communication, leadership, and cross-functional collaboration skills
- Strong skills in office suite: Word, Excel, Project, PowerPoint, and statistical software packages
- Ability to travel occasionally
- Working knowledge in JIRA, Salesforce, SAP, and CRM is a plus
- Acts with an entrepreneurial mindset
- Certification in quality management (e.g., CQE, CQA, Six Sigma)
- Experience in solar, automotive, aerospace, electronics, or similar regulated industries
