Manager

• Leads, drives and tracks quality activities by supporting complete problem resolution of product failures with customer impact
• Supervises and manages special projects with customer quality impact as needed or required
• Initiates and manages the verification process of product problems or failures in a global network and drives and tracks corrective actions using 8D steps
• Manages, coordinates and tracks remedial actions with Supplier Quality Managers, Engineering, Service personnel as required
• Tracks and follows up on quality-related actions with Sales, Service, Production, Development and escalates if deadlines are missed
• Interfaces with customers to drive continuous quality improvement and facilitates customer audits or assessments upon request
• Participates in on-site evaluations of non-conforming products in the field
• Prepares documentation for decision making process within the global Quality Circle process
• Applies statistical methods to track, trend, and analyze quality data related to non-conforming products reported by customers
• Interfaces with international colleagues in the continual improvement of product/system/solution quality
• Other duties as may be assigned by supervisor or management

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