SMA America

Service Contract Administrator

SMA America

full-time

Posted on:

Location Type: Hybrid

Location: Rocklin • California • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $66,000 - $75,000 per year

Job Level

Mid-LevelSenior

About the role

  • Ensure all service contracts are onboarded and properly entered in SAP and Sales Force.
  • Verify all contract deliverables, including start and end dates, Service Level Agreements, commitments, and metrics are documented in SMA systems.
  • Communicate new contracts and commitments to Large Scale Service Teams, including Field Service Regional Managers, Field Service Commissioning Project Managers, Customer Service & Dispatch, Technical Solutions/ RCC, Training, and Business Analytics Teams.
  • Execute monthly reports on contract fulfillment success rate in coordination with the Business Analytics team.
  • Maintain database of contract fulfillment.
  • Facilitate regular accountability meetings with Service and Operations/Supply Chain Teams responsible for execution and fulfillment of contract deliverables.
  • Ensure exclusions for performance contracts are entered into calculations monthly.
  • Review and approve invoices for Customer Self-Performance Case.
  • Report contract data and success rate to Senior Leadership Monthly, including any LD/Bonus potential, P&L, and contract risk.
  • Support leadership in negotiating and adjusting contracts.
  • Manage offboarding of expiring contracts.
  • Other duties as may be required or assigned.

Requirements

  • A bachelor’s degree in business or communications is strongly preferred.
  • Experience managing contract deliverables.
  • Experience conducting executive level reporting.
  • High level of knowledge of PV Plants and systems.
  • Excellent interpersonal communication skills are required.
  • Excellent verbal and written communication skills are required.
  • Familiarity with SMA systems and field service processes.
  • Experience with SAP, Sales Force and Monday.com software required.
  • Ability to lead groups in response to multiple / changing priorities.
  • Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus.
  • Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
  • Attention to detail and a high level of accuracy are required.
  • Ability to analyze and solve problems effectively.
  • This position may require infrequent domestic and international travel.
Benefits
  • Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
  • 401(k) plan with company match
  • Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
  • Opportunities for professional development and training
  • Inclusive, collaborative, and innovative work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract managementexecutive level reportingdata analysisproblem solvingattention to detailcontract deliverablesperformance metricsService Level AgreementsP&L reportingcontract risk assessment
Soft skills
interpersonal communicationverbal communicationwritten communicationleadershiporganizational skillsadaptabilityaccountabilitycollaborationnegotiationaccuracy