ICT Support Engineer – Cloud and IT Services

SLYNET AG

ICT Support Engineer responsible for customer support and system operation in Cloud and IT Services. Engaging with clients directly and maintaining Microsoft systems across Switzerland.

Posted 4/12/2026full-timeLupfig • 🇨🇭 SwitzerlandJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

As an ICT Support Engineer, you act as a competent point of contact for our customers
When required, you commission client, server and network systems on site
Take assigned days on the helpdesk
Responsible for receiving, qualifying and prioritizing incidents and support cases
Handle support cases largely independently
Opportunity to gradually assume operational responsibility for individual SLYNET services
Technical contact person for the service, including maintenance and further development

Requirements

What you’ll need

ICT specialist with EFZ (Swiss Federal VET certificate) with at least 1 year of professional experience, or equivalent career changers
Broad-based IT knowledge in the Microsoft systems and cloud environment
Independent problem-solving through an analytical and structured working approach
High willingness to learn and quick comprehension
Knowledge in Windows Server and client systems, Remote Desktop environments, Active Directory, virtualization solutions and IP networks
Enjoy working in direct contact with customers
On-call availability
Strong written and spoken German and ability to communicate in English
French language skills are an advantage
Team-oriented working style with a strong sense of responsibility and reliability

Benefits

Comp & perks

Varied range of responsibilities with development potential and freedom for your own ideas
Diverse customer base
Young, dynamic and collegial team
Open corporate culture; employees are involved in decision-making
Dynamic, owner-managed company in the growing cloud services market
Hybrid working model possible
Ability to schedule working hours within a given framework
No open-plan offices; personalizable workstation setup
50% cost contribution for covered and reserved parking
Budget to choose your own hardware from the company catalog
Continuous feedback through OKR

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows ServerActive DirectoryRemote Desktopvirtualization solutionsIP networksMicrosoft systemscloud environmentproblem-solvinganalytical skillsstructured working approach

Soft Skills

willingness to learnquick comprehensioncustomer contactteam-orientedsense of responsibilityreliabilityindependencecommunication skillswritten communicationspoken communication

Certifications

ICT specialist with EFZ