SLYNET AG

ICT Support Engineer – Cloud and IT Services

SLYNET AG

full-time

Posted on:

Location Type: Hybrid

Location: Lupfig • Switzerland

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Job Level

Junior

Tech Stack

Cloud

About the role

  • As an ICT Support Engineer, you act as a competent point of contact for our customers
  • When required, you commission client, server and network systems on site
  • Take assigned days on the helpdesk
  • Responsible for receiving, qualifying and prioritizing incidents and support cases
  • Handle support cases largely independently
  • Opportunity to gradually assume operational responsibility for individual SLYNET services
  • Technical contact person for the service, including maintenance and further development

Requirements

  • ICT specialist with EFZ (Swiss Federal VET certificate) with at least 1 year of professional experience, or equivalent career changers
  • Broad-based IT knowledge in the Microsoft systems and cloud environment
  • Independent problem-solving through an analytical and structured working approach
  • High willingness to learn and quick comprehension
  • Knowledge in Windows Server and client systems, Remote Desktop environments, Active Directory, virtualization solutions and IP networks
  • Enjoy working in direct contact with customers
  • On-call availability
  • Strong written and spoken German and ability to communicate in English
  • French language skills are an advantage
  • Team-oriented working style with a strong sense of responsibility and reliability
Benefits
  • Varied range of responsibilities with development potential and freedom for your own ideas
  • Diverse customer base
  • Young, dynamic and collegial team
  • Open corporate culture; employees are involved in decision-making
  • Dynamic, owner-managed company in the growing cloud services market
  • Hybrid working model possible
  • Ability to schedule working hours within a given framework
  • No open-plan offices; personalizable workstation setup
  • 50% cost contribution for covered and reserved parking
  • Budget to choose your own hardware from the company catalog
  • Continuous feedback through OKR
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerActive DirectoryRemote Desktopvirtualization solutionsIP networksMicrosoft systemscloud environmentproblem-solvinganalytical skillsstructured working approach
Soft Skills
willingness to learnquick comprehensioncustomer contactteam-orientedsense of responsibilityreliabilityindependencecommunication skillswritten communicationspoken communication
Certifications
ICT specialist with EFZ