Commercial CRM Business Analyst – Salesforce

Slipstream IT

Commercial CRM Business Analyst supporting Salesforce Life Sciences Cloud implementations for pharma clients. Leading requirements gathering, process design, and stakeholder communication.

Posted 7/25/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial CRM solutions for pharma and biotech, with a strong focus on requirements gathering, process documentation, and user story development. Proven ability to lead client engagements and facilitate communication between business and technical teams.

Highest-signal resume keywords

Commercial CRM ExperienceRequirements GatheringUser Story WritingUAT SupportPharma Commercial Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Veeva CRMVeeva Vault CRMSalesforce Life Sciences CloudIQVIA OCEProcess DocumentationFunctional Design DocumentationTest Scenario DevelopmentProcess MappingStakeholder ManagementEffort Estimation

Soft Skills

Strong Communication SkillsClient EngagementTrust BuildingCollaborationLeadership

Industry Keywords

PharmaBiotechCommercial OperationsField Reimbursement ManagementMarket AccessKey Account ManagementSalesMSLAgentforceConsulting Environment

Tech Stack

Tools & technologies

CloudVault

About the role

Key responsibilities & impact

Lead discovery and requirements-gathering sessions with client stakeholders across commercial functions (Sales, MSL, KAM, Payer/Market Access, FRM, and related field and home office personas).
Translate business requirements into user stories, process flows, and functional design documentation that Architects and developers can build from.
Serve as the day-to-day functional lead on client engagements, running working sessions, managing stakeholder questions, and keeping business and technical teams aligned.
Partner with Solution Architects to validate that proposed designs reflect real commercial field workflows and won't create adoption friction.
Support pre-sales activities, including scoping calls, discovery workshops, and effort estimation for Agentforce Life Sciences Cloud opportunities.
Author and facilitate UAT scripts, test scenarios, and training materials aligned to commercial use cases.
Document current-state and future-state process maps for territory management, call planning, account/customer 360, sample management, and related commercial workflows.
Identify where Agentforce agents can be applied to commercial workflows (e.g., call prep, next-best-action, insights summarization) and translate those opportunities into requirements.
Communicate clearly and credibly with client stakeholders ranging from field end users to commercial operations leadership.
Collaborate with project managers to manage scope, timeline, and change requests across the engagement.

Requirements

What you’ll need

5+ years of experience supporting commercial CRM for pharma or biotech, with hands-on experience in at least one of: Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, or IQVIA OCE.
Solid understanding of pharma commercial operations and how CRM supports the day-to-day work of common field and home office personas, including MSLs, Sales/Reps, Key Account Managers (KAM), Payer/Market Access teams, and Field Reimbursement Managers (FRM).
Demonstrated experience as a functional Business Analyst: requirements gathering, process documentation, user story writing, and UAT support.
Strong verbal and written communication skills, with proven ability to lead client conversations and build trust with both business and technical stakeholders.
Experience working alongside Solution Architects and developers on system design, without owning the architecture yourself.
U.S. based; authorized to work in the United States.
Comfortable working in a remote, client-facing consulting environment with travel as needed for client engagements.

Benefits

Comp & perks

401k match
Comprehensive group health, dental, vision benefits
Life insurance/LTD
Discretionary PTO