Customer Success Associate
Sleeper
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media
- Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills
- Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed
- Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product
- Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained
Requirements
- 1+ years of prior experience in a direct Customer Support/Success role is required
- Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week.
- Holiday and big game day availabilities across sports
Benefits
- Competitive salary
- Comprehensive health, dental, and vision insurance
- 401(k)
- Flexible working hours and remote work options
- Opportunities for career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceconflict resolutioneffective communicationverbal communicationwritten communicationcollaboration