Adherence Monitoring: Monitor patient equipment usage data (e.g., CPAP/BiPAP downloads) to verify that patients are meeting compliance milestones.
Proactive Clinical Outreach: Identify patients struggling with adherence. Initiate empathetic, timely outreach to troubleshoot issues, provide encouragement, and ensure patients are sleeping better through consistent therapy.
Interdepartmental Liaison: Work closely with the billing and intake departments to resolve "held" claims caused by missing or non-compliant documentation.
Patient Outreach: Contact patients and physician offices to obtain necessary clinical updates or to discuss equipment non-compliance issues.
Reporting: Maintain detailed compliance logs and prepare monthly reports for leadership regarding audit findings and adherence rates.

Requirements

Minimum of 2–3 years in a DME environment or healthcare compliance role.
Proficiency in DME software platforms (e.g., Brightree, NikoHealth) and remote monitoring tools (e.g., AirView, React Health Connect).
Exceptional interpersonal skills with the ability to provide "concierge-style" support to patients who may be frustrated with their equipment.
An eagle eye for spotting inconsistencies in medical records that could lead to claim denials.
Certified Healthcare Compliance (CHC) or similar certification.
Practical knowledge of PAP therapy, including mask selection, fitting, and troubleshooting to support patient adherence.
Respiratory Therapist (RT) or Sleep Tech background is a significant plus but not required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DME software proficiencyremote monitoring toolsPAP therapy knowledgemask selectionfittingtroubleshootingcompliance monitoringdata reportingaudit findings analysispatient equipment usage analysis

Soft Skills

interpersonal skillsempathetic communicationproblem-solvingattention to detailconcierge-style supporttimely outreachencouragementcollaborationpatient advocacyconflict resolution

Certifications

Certified Healthcare Compliance (CHC)Respiratory Therapist (RT)Sleep Tech certification