Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
Conduct virtual machine setups for CPAP and BiPAP devices to ensure proper configuration and patient understanding
Titrate CPAP/BiPAP pressure following clinical guidelines to optimize therapy effectiveness
Review and monitor patient compliance data from cloud-connected PAP devices
Identify therapy issues or non-compliance and proactively engage with patients to troubleshoot and resolve
Perform virtual mask fittings and provide recommendations to optimize seal, comfort, and long-term success
Educate patients on proper usage, cleaning, and maintenance of their PAP equipment
Guide patients through resupply schedules and assist in facilitating timely and accurate replacement of masks, cushions, filters, and tubing
Provide empathetic and knowledgeable support to help patients overcome common therapy challenges such as dryness, leaks, or discomfort
Maintain documentation of patient interactions, troubleshooting steps, and follow-up plans in internal systems
Stay up to date on DME products, PAP accessories, and best practices in sleep apnea treatment
Collaborate with internal clinical, support, and logistics teams to ensure smooth coordination of care
Contribute ideas and insights to improve the follow-up program and enhance the patient experience

Requirements

Registered Respiratory Therapist (RRT) with a minimum of 2–3 years of DME experience required
Sleep credential (RRT-SDS or RPSGT) strongly preferred; ideal candidate will be licensed in one of the following: Oregon, New Mexico, Washington, Arizona, New Jersey, West Virginia
Familiar with mask types, resupply guidelines, and best practices for long-term PAP success
Skilled in virtual education, troubleshooting, and mask fittings
Comfortable using telehealth platforms and cloud-based compliance systems
Knowledgeable in Durable Medical Equipment (DME) and Home Medical Equipment (HME), specific to sleep apnea care
Excellent communicator, both written and verbal, and able to maintain patient confidentiality
Thrive in a remote, fast-paced, collaborative environment where priorities can shift—and you're ready to adapt and respond quickly

Benefits

Medical, vision, and dental insurance
100% of employee medical, vision, and dental premiums covered by the Company
Option to participate in both a medical FSA and dependent care FSA
401(k) plan with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary
Company paid life-insurance policy
Option to participate in a voluntary pet-insurance policy
Eligible for Paid Time Off in accordance with the company’s policies
Commuter benefits for Seattle-based employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

analyzing sleep test resultsCPAP setupBiPAP setuptitrating CPAP pressuremonitoring patient compliance datamask fittingstroubleshooting therapy issueseducating patients on PAP equipmentmaintaining documentationcollaborating with clinical teams

Soft Skills

effective communicationempathetic supportproblem-solvingadaptabilitycollaborationpatient confidentialitycustomer serviceattention to detailtime managementremote work skills

Certifications

Registered Respiratory Therapist (RRT)RRT-SDSRPSGT