Bilingual Customer Experience Specialist

Sleep Country

Bilingual specialist supporting Silk & Snow customers buying sleep products through phone, email, and live chat. Resolving order, delivery, and product inquiries in English and French.

Posted 8/5/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills in both English and French, with a strong ability to manage relationships and resolve issues effectively. Proficient in multitasking within a fast-paced environment while maintaining attention to detail and a positive attitude.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceProblem-Solving AbilityDetail-OrientedProficiency in Browser-Based Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceRetail SalesMultitaskingAnalytical SkillsOrder Management

Soft Skills

Positive AttitudeInterpersonal SkillsTeam CollaborationAdaptabilityDe-Escalation Strategies

Tools & Technologies

Mobile-Based ApplicationsEmail CommunicationLive Chat SupportPhone Support

Industry Keywords

Customer ExperienceSupplier ManagementVendor RelationshipsHigh-Volume EnvironmentPost-Sale Inquiries

About the role

Key responsibilities & impact

Assist customers by answering questions in French and English and providing information about Silk & Snow products
Provide customer service through phone, email, and live chat
Balance efficient handling time with friendly and approachable service
Respond to post-sale inquiries and follow up on order and delivery questions
Solve customer problems through proactive follow-up and de-escalation strategies
Maintain communication with the Customer Experience team to address key issues promptly
Liaise daily with courier and warehouse partners to resolve customer concerns and support smooth deliveries
Communicate with and manage relationships with suppliers and vendors

Requirements

What you’ll need

Minimum 1 year of customer service, retail sales, or a transferable/related field
Skilled at working with all types of customer personalities and understanding customer needs
Proficiency in browser-based and mobile-based applications
Ability to work independently and within a team
Ability to multitask in a fast-paced, high-volume calls and emails environment
Detail-oriented, meticulous, and analytical
Strong focus on exceptional customer service
Positive attitude and problem-solving ability
Availability for different shifts on a full-time or as-needed basis, including shifts until 8:30 PM EST
Excellent verbal and written communication abilities in English and French
English required for regular interaction with English-speaking stakeholders outside Quebec

Benefits

Comp & perks

Growth opportunities with an emphasis on hiring from within
Streamlined training process with guidance and support
Access to the LifeSpeak learning platform with free personal and professional development courses
Competitive benefits package including medical, dental, and vision
Paid time off
Employee discount on all products
Free mattress and bedding set upon completion of the probationary period
Supportive environment fostering a healthy work-life balance
Opportunities for growth and advancement