Customer Support Executive

Sleek

Customer Support Executive providing exceptional trilingual (English/Mandarin/Cantonese) support for Hong Kong clients. Focus on onboarding and resolving inquiries for entrepreneurs and SMEs in a remote setting.

Posted 5/21/2026full-timeRemote • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong.
Follow up with clients for feedback and submissions of documents.
Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity.
Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions).
Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed.
Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
Identify recurring customer pain points and suggest improvements to workflows or help center content.

Requirements

What you’ll need

To do this, you will have a minimum of 0-2 years experience in in customer support. Fresh graduates are welcome and you will most likely be located in the Malaysia.
Must-Haves:
- Education: Bachelor's Degree in any field.
- Language Proficiency: **Fluent in spoken English, Mandarin (non-negotiable), and Cantonese will be a great advantage**
- Experience: minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred).
- Tech-Savvy: Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail.
- Remote-Ready: Self-motivated with a dedicated, quiet workspace and stable internet connection.
Nice-to-Haves:
- Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings).
- Experience in a fast-paced startup/scale-up environment.
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
- Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
- Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.
- Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.
- Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.
- Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.
- Tech + services savvy: We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business.
- Problem Solving: You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents.
- Attention to detail: You’ll be managing multiple, complex workstreams from numerous stakeholders. It will be important for you to keep track of everything and notice when information is missing or inconsistent.
- Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn’t their first language. For you to excel, you’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.
- Analytical Mindset: You have a keen eye for detail and a methodical approach to dissecting problems. You excel at analysing complex systems and processes to identify weaknesses and inefficiencies, and your ability to evaluate multiple scenarios enables you to devise the best testing strategies. You apply data-driven decisions to enhance testing coverage and performance metrics, ensuring the highest standards of software quality.
- Collaboration-Driven: You thrive in a cross-functional team environment, working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals. You communicate effectively, advocate for quality throughout the development process, and proactively address potential issues before they arise, fostering a culture of shared responsibility for delivering exceptional software.
- AI-ready and curious: Sleekbooks already utilises AI capabilities, but there are many more applications to be found and incorporated. We want the candidate to be able to identify additional AI-led applications and be able to ascertain the practicalities of those solutions

Benefits

Comp & perks

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: You’ll be able to work from home. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy.

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Hard Skills & Tools

customer supportproblem solvingdata analysisanalytical mindsetattention to detailstructured thinkingbusiness incorporationaccountingcomplianceknowledge of Hong Kong business regulations

Soft Skills

ownershiphumilitycollaborationexcellent communicationempathyreliabilityopen-mindednessself-awarenessproactive attitudeability to have tough conversations

Certifications

Bachelor's Degree