Partner Operations Lead

Slate

Partner Operations Lead at Slate handling automotive wrap installations and managing field representatives. Overseeing operational readiness and ensuring quality standards are met.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership.
Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time.
Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs.
Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams.
Drive partner alignment on installation standards, pricing, SLAs, and quality criteria.
Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed.
Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale.
Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs.

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Operations, or a related field.
6+ years of experience in field operations, partner or account management, or operations program management.
Proven ability to stand up operations in a launch or startup context, building process and structure where little to none exists.
Demonstrated experience building and leading field teams: setting priorities, running daily standups, and managing performance.
Experience developing SOPs and end-to-end process flows from scratch and aligning cross-functional stakeholders.
Comfort with data: able to define and track operational KPIs, interpret performance dashboards, and translate field metrics into actionable improvements.
High tolerance for ambiguity and a bias toward action; able to independently prioritize and execute without a fully defined playbook.
Willingness to travel frequently to partner sites during launch and ongoing ramp phases.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementprocess documentationSOP developmentKPI trackingdata analysisinstallation executionquality inspectionpartner managementfield operationsproject management

Soft Skills

leadershipcommunicationproblem-solvingprioritizationadaptabilityteam managementcollaborationindependenceaction-orientedambiguity tolerance

Certifications

Bachelor’s degree in BusinessBachelor’s degree in EngineeringBachelor’s degree in Operations