Slate

Sales

• You lead the definition, design, architecture, implementation, and delivery of Slate’s CRM system
• You work closely with the sales and customer support teams to optimize the Salesforce experience and troubleshoot any issues arising from day-to-day operations
• You work closely with software engineers on the Slate Digital team to ensure seamless integration between Salesforce and other Slate systems.
• You own end-to-end quality of your Salesforce solutions: from code to test to integration to deploy to support.
• You relentlessly simplify, demonstrating significant innovation, creativity, and judgement when solving challenging problems.
• You are considered an authority on Salesforce solutions by the technical and business community and are frequently consulted for making difficult trade-off decisions.
• You drive awareness about the impact and consequences of technical decisions on the business, balancing technical leadership with strong business judgment to make the right long-term decisions about technology choices.
• You assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members.

Salesforce Development Engineer

Frontend Engineer

• Design, build, and deliver customer-facing web/mobile experiences
• Lead the implementation and evolution of frontend systems
• Write clean, well-structured code and participate in code reviews
• Own code quality end-to-end
• Collaborate closely with Product, Design, and UX partners
• Make thoughtful trade-offs between speed, quality, and long-term maintainability
• Continuously simplify and improve systems
• Mentor other engineers through example, feedback, and technical discussion

Software Development Engineer II – Frontend

Software Engineer

• Responsible for defining and building our digital customer experience
• Lead the definition, design, architecture, implementation, and delivery of Slate software
• Code and test system components, and lead code and design reviews
• Own end-to-end code quality, system tests, functional tests, and integration
• Collaborate with UX and product teams to build and invent new solutions and applications that put customers first
• Relentlessly simplify, demonstrating significant innovation, creativity, and judgement when solving challenging problems
• Act as an authority on technical issues by the technical and business community, and be frequently consulted to make difficult trade-off decisions
• Utilize Java, JavaScript, TypeScript, React, React Native, unit testing, API development, and Swift to perform duties
• Responsible for driving awareness about the impact and consequences of technical decisions on the business
• Assist in the career development of others, actively helping individuals and the community on advanced technical issues, and helping managers with guiding the career growth of their team members.

Engineer II, Mobile Software Development

Customer Success Manager

• Serve as the primary point of contact for assigned client accounts
• Build trusted relationships with property managers, office managers, business owners, and facilities teams.
• Conduct regular check-ins to assess satisfaction, changing needs, and upcoming risks.
• Ensure clients feel heard, informed, and confident in our service delivery.
• Lead post-sale onboarding for new clients
• Coordinate internally to ensure:
• - Scope of work is clearly understood
• - Cleaning schedules are accurate
• - Site-specific requirements are documented
• Conduct or coordinate initial walkthroughs and kickoff meetings
• Oversee smooth transitions for new accounts, scope changes, or takeovers from prior vendors
• Proactively monitor service quality through:
• - Client feedback
• - Site inspections
• - QA reports
• Own all client issues from first notice through resolution
• Coordinate with Operations Managers and Supervisors to:
• - Identify root causes
• - Implement corrective actions
• - Prevent recurrence
• Communicate clearly and professionally with clients during service disruptions
• Maintain account health dashboards (complaints, inspections, missed services, escalations)
• Identify at-risk accounts early and implement retention plans
• Lead renewal conversations in partnership with sales or leadership
• Support price increases and contract amendments with clear value communication
• Track churn reasons and surface insights to leadership
• Identify opportunities for:
• - Additional services (deep cleans, floor care, disinfection, post-construction, etc.)
• - Increased frequency or expanded scope
• Partner with sales to scope, price, and close expansions
• Ensure upsold services are operationally feasible and successfully delivered
• Act as the voice of the client internally
• Collaborate closely with:
• - Operations Managers
• - Scheduling & staffing teams
• - Quality assurance teams
• Ensure client expectations align with operational realities
• Escalate systemic issues and contribute to process improvements
• Maintain accurate client records in CRM / client management tools
• Document:
• - Site requirements
• - Special instructions
• - Communication history
• Prepare regular reports on:
• - Client satisfaction
• - Retention risk
• - Service issues and trends
• Conduct client check-in calls and emails
• Perform or review site inspections and QA reports
• Respond to client emails, calls, and service requests
• Coordinate corrective actions with operations teams
• Update CRM with notes, issues, and follow-ups
• Prepare renewal and escalation summaries
• Participate in internal ops and account review meetings
• Support onboarding and kickoff for new clients
• Track and follow up on open action items

Client Success Manager

Risk

• Develop, implement, and maintain an Enterprise Risk Management (ERM) plan.
• Collaborate with cross-functional leaders to assess strategic, operational, financial, and compliance risks.
• Establish risk policies, procedures, and reporting tools to promote risk awareness.
• Conduct regular risk assessments and report findings to senior leadership.
• Own and manage the company’s corporate insurance program.
• Partner with insurance brokers to ensure adequate and cost-effective insurance coverage.
• Drive insurance renewal processes and support claims management.
• Administer the Owner Controlled Insurance Program (OCIP) for the manufacturing plant build-out.
• Ensure that all Certificates of Insurance (COIs) are collected and renewed as required.
• Develop key risk and insurance performance metrics to measure effectiveness.
• Provide training and guidance to enhance risk awareness and compliance.

Salesforce Development Engineer

Software Development Engineer II – Frontend

Engineer II, Mobile Software Development

Client Success Manager

Risk Manager