Lead Product Manager, Service and Physical Experience

Slate Auto

Lead Product Manager managing product strategy for service and physical experience in a vehicle startup. Focused on high-quality customer interactions and operational excellence.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $156,000 - $228,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on service, accessory upfitting, and roadside assistance, leveraging strong analytical skills and a customer-centric approach to drive product strategy and execution. Proven ability to manage complex partner integrations and foster collaboration across diverse teams to enhance operational performance.

Highest-signal resume keywords

Product ManagementCustomer Experience DesignAgile Product DevelopmentAI-Powered Product DevelopmentPartner Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyCost EstimationAppointment Scheduling WorkflowsFeedback Loop ManagementOperational Performance EvaluationData AnalysisUser Persona ManagementComplex Product OwnershipRoadmap DevelopmentIntegration Management

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical Problem-SolvingCollaborationContinuous Improvement Advocacy

Certifications & Qualifications

Bachelor's DegreeMBA (Preferred)

Industry Keywords

Marketplace ProductsB2B2C StructuresTechnology-First EnvironmentService ExperienceOperationally Intensive Products

About the role

Key responsibilities & impact

Own the end-to-end product strategy and roadmap for service, accessory upfitting, and roadside assistance, ensuring each area delivers a seamless, high-quality customer and partner experience.
Lead product management for Service, including onboarding and managing a network of service shops across admin, manager, and technician personas, as well as cost estimation and appointment scheduling workflows.
Define and build the Accessory Upfitting experience, including its parallel scheduling and fulfillment workflows.
Design and build agentic workflows within the service experience, including systems that understand customer intent, triage root causes, and route customers or shops to the right next action automatically.
Partner with an external roadside assistance provider to integrate their systems and deliver a real-time, customer-facing scheduling experience.
Own the customer feedback system that spans all three product areas, ensuring it effectively feeds into shop performance evaluation and offboarding decisions.
Work backwards from customer and partner needs to define detailed product requirements, partnering with engineering and design to deliver on the roadmap.
Manage multiple live partner relationships simultaneously, balancing each partner's needs with Slate's product vision and operational goals.
Engage directly with service shops, partners, technicians, and customers to gather insights and translate them into product improvements.
Advocate for agile and lean product development methodologies to accelerate time to market while maintaining a frugal approach to resource allocation.
Foster a culture of continuous improvement, encouraging rapid iteration and learning from operational feedback.

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent work experience.
MBA from a top-tier university is preferred.
12+ years of experience in product management, ideally including marketplace, customer facing, or operations-heavy products in a technology-first environment.
Experience managing products with multiple concurrent partner integrations and diverse user personas (e.g., admin, manager, technician, or similar B2B2C structures).
Track record of owning complex, operationally intensive product areas from strategy through execution.
Proven experience building and shipping AI-powered product.
Excellent verbal and written communication skills, with the ability to align executives, cross-functional stakeholders including engineering, design, operations, and commercial teams.
Experience designing and managing feedback loops that inform operational or partner performance decisions.
Strong analytical and problem-solving abilities, with comfort operating in ambiguity across multiple product areas at once.
Passion for reimagining the vehicle ownership and service experience.

Benefits

Comp & perks

medical
dental
vision
life insurance
disability insurance
vacation
401k
equity program and/or discretionary annual incentive program