Field Service Technical Advisor

Slate Auto

Field Service Technical Advisor enhancing customer satisfaction by resolving vehicle issues on-site. Collaborating with teams to ensure effective repairs and service quality across multiple West Coast states.

Posted 7/2/2026full-timeRemote • Alaska, California, Colorado, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $83,461 - $125,191 per yearWebsite

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Serve as a West Coast regional liaison between Slate service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for Slate product issues.
Provide on-site assistance to service repair facilities and technicians when requested.
Provide expert repair guidance to service technicians on complex technical issues.
Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up.
Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction.
Work with Slate Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns.
Provide support to Slate Sales and Slate Customer Care to assist with customer concerns and case escalations.
Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review.
Work with Slate Warranty team for warranty claim disputes, approvals, and authorization of good will.
Ensure service center certification standards and compliance are being met.
Ensure a consistent and efficient repair strategy across the Slate service network.
Monitor service repair processes and make recommendations on future training opportunities to Service and Slate University teams.

Requirements

What you’ll need

Must have a valid driver’s license with a clean driving record.
AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience.
3+ years of hands-on experience in automotive service and repair in a technician role.
3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.
3+ years of hands-on experience in automotive field technical support.
OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred.
Experience working with diagnostic tools, including data logging and ECU flash reprogramming.
Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.
Excellent written and oral communication skills, with an emphasis on technical content.
Detail oriented with the desire to achieve the highest standards of excellence.
Creative problem solver that can create simple solutions to complicated problems.
Comfortable working in a fast-paced, mission-driven startup environment.
Ability to interact and communicate effectively with all levels of management.
Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).

Benefits

Comp & perks

medical
dental
vision
life insurance
disability insurance
vacation
401k
eligible for equity program
discretionary annual incentive program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

High Voltage Diagnostic TroubleshootingData LoggingECU Flash ReprogrammingWiring SchematicsRepair InstructionsTechnical SpecificationsAutomotive TechnologyRepair Strategy DevelopmentIssue Resolution TrackingBattery Pack Testing

Soft Skills

Excellent Communication SkillsDetail OrientedCreative Problem SolverInterpersonal SkillsAbility to Work in Fast-Paced Environment

Certifications

Valid Driver’s LicenseEV CertificationMaster CertificationASE Certification