Medical Scheduling, Patient Support Assistant

Slash Staffing

Medical Scheduling & Patient Support Assistant for an outpatient drug and alcohol treatment organization. Confirming appointments, maintaining EMR schedules, and updating patient information remotely.

Posted 8/5/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and multitasking abilities while effectively managing patient scheduling and communication within an outpatient drug and alcohol treatment setting. Proficient in using EMR systems for accurate data entry and maintaining patient information.

Highest-signal resume keywords

EMR System ExperiencePatient SchedulingVerbal And Written CommunicationCustomer Service ExperienceBilingual In English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryAppointment SchedulingPatient Demographic UpdatesRecord MaintenanceEMR System Proficiency

Soft Skills

Organizational SkillsMultitaskingFriendly Phone MannerDependabilityCommunication Skills

Industry Keywords

Healthcare ExperienceBehavioral HealthOutpatient TreatmentAdministrative TasksCustomer Service

About the role

Key responsibilities & impact

Call and text patients to confirm appointments and group sessions
Schedule appointments within the EMR system
Update schedules when patients are rescheduled or discharged
Verify patient phone numbers and contact information
Update patient demographic information as needed
Enter appointment information accurately into the EMR
Follow up with patients who cannot be reached
Maintain accurate scheduling records
Communicate scheduling updates with clinic staff
Assist with general administrative tasks as needed
Support a busy outpatient drug and alcohol treatment organization
Ensure patients are consistently reminded about appointments, schedules remain accurate, and patient information is kept up to date

Requirements

What you’ll need

Excellent verbal and written English communication skills
Friendly and professional phone manner
Comfortable making outbound phone calls throughout the day
Strong organizational and multitasking skills
Good computer and data entry skills
Reliable and dependable
Previous customer service, scheduling, or administrative experience is preferred
Healthcare experience is helpful but not required
Experience working with EMR systems is a preferred qualification
Medical office, behavioral health, or scheduling experience is a preferred qualification
One position requires fluency in both English and Spanish to support Spanish-speaking patients
No previous behavioral health experience is required

Benefits

Comp & perks

Training will be provided
HIPAA training provided
Fully remote