This is a remote position. Implementation Associate (Part-Time) The Implementation Associate position is a part-time role with flexibility to work occasional full-time hours and weekends during go-lives.
The role involves therapy clinical data entry for successful transition of new business and reports to the Sr. Regional Ops Support or VP of Training & Implementation.
Provide remote QRM support for new business per the Master Implementation Process Guide (MIPG)
Actively participate in necessary calls to prepare for upcoming go-lives per MIPG
Perform data entry in an efficient and time-sensitive manner
Ensure accuracy with data entry for go-lives
Confirm email receipt within 4 business hours and follow up by established deadline
Collaborate with interdepartmental QRM teams to ensure resolution of issues on go-live chats
Evaluate and assess personal performance on a routine basis and independently determine measurable course of action for under-performing areas
Perform other duties as assigned
Part-time hours (20hrs/wk)
Requirements
High school diploma or Associates Degree
2+ years experience in the industry dealing with large volume of data
Independent and self-motivated
Detail-oriented professional with strong analytical and organizational skills
Excellent proactive written and verbal communication supporting team development, client satisfaction, and retention
Strong collaborative skills with team and clients with the ability to work remotely and autonomously
Ability to establish and maintain positive relationships
Strong time management with a proven ability to meet deadlines
Function well in a fast-paced and at times stressful environment
Demonstrate discretion, sensitivity, and ability to maintain confidentiality
Microsoft Office and EMR proficiency, with the aptitude to learn new programs