Skywire Networks

Collections

• Oversee the timely collection of outstanding invoices for both residential and commercial customers.
• Review and update customer accounts, ensuring accurate records of payments, credits, and outstanding balances.
• Monitor accounts aging reports and prioritize collections efforts based on account status.
• Contact residential and commercial customers via phone, email, or written correspondence to follow up on overdue payments.
• Negotiate payment terms and solutions with customers, ensuring compliance with company policies and maintaining customer relationships.
• Work closely with sales, customer service, and legal teams to resolve any billing discrepancies or payment issues.
• Maintain accurate records of all collection activity and ensure that documentation is complete and up to date.
• Prepare regular AR aging reports and assist in forecasting cash flow needs.
• Report on collection metrics and KPIs to management to ensure goals are met.
• Handle customer inquiries related to billing, payment issues, and disputes, ensuring a high level of customer satisfaction.
• Collaborate with the customer service team to address and resolve complex customer concerns.
• Adhere to company policies and legal requirements for collections and credit management.
• Identify opportunities to streamline AR and collections processes to improve efficiency and reduce days sales outstanding (DSO).

AR Collections Specialist

People Operations

• Develop and execute the company’s people strategy aligned with business objectives and growth plans
• Serve as a thought partner and business partner to the CEO and executive team, providing data-driven insights, reporting, and recommendations
• Lead organizational development initiatives, including culture-building, employee engagement, and communication strategies
• Oversee HR operations, including payroll and benefits administration through CoAdvantage (PEO), while evaluating long-term alternatives
• Ensure compliance with all employment laws, including wage & hour, classification, immigration, and local/state/federal requirements
• Create and implement training and development programs for supervisors, managers, and employees
• Partner with leaders to address employee relations issues with fairness, professionalism, and discretion
• Build a compensation philosophy and structure, including salary bands and bonus frameworks
• Design and lead talent acquisition strategies to improve recruiting processes and reduce costs
• Organize and modernize employee files, policies, and procedures to improve accessibility and compliance
• Lead the RFP process for HR/benefits vendors and provide cost-saving strategies to leadership
• Support change management during organizational shifts
• Act as a trusted advisor and problem-solver in real time when employee or manager issues arise
• Champion diversity, equity, and inclusion initiatives that reflect company values and community

Head of People / Director of HR

Product Manager

• Lead the product lifecycle from strategy to launch, including ideation, requirements gathering, testing, rollout, and post-launch support
• Serve as the voice of the customer, translating customer needs into clear product requirements
• Partner with engineering, service delivery, and operations to scope and prioritize product features and enhancements
• Oversee product launches, coordinating cross-functional teams to ensure successful delivery to market
• Develop go-to-market strategies and support sales and marketing with product positioning, training, and collateral
• Monitor product performance (financial, operational, and customer adoption metrics) and identify opportunities for improvements
• Act as the subject matter expert for assigned products, providing guidance to both internal teams and customers
• Facilitate customer feedback sessions and industry research to anticipate market trends and competitive dynamics
• Manage product documentation, roadmaps, and release notes
• Support escalations related to products and services, working with customer success and technical support teams
• Build strong relationships across departments to ensure alignment between product vision and operational execution
• Communicate product updates and initiatives to leadership and stakeholders, ensuring transparency and accountability
• Champion continuous improvement and efficiency in product-related processes
• Represent Skywire externally when engaging customers, vendors, and industry partners