UGC & Ambassador Relationships Manager

Skylum

Manage UGC & Ambassador relationships to drive brand advocacy for Luminar's photo editing tools. Collaborate with Brand Marketing, Social Media, and Product teams to enhance global visibility.

Posted 5/20/2026full-timeRemote • 🇺🇦 UkraineJuniorWebsite

About the role

Key responsibilities & impact

Build and scale Luminar’s Ambassador Program from existing users and community members.
Identify loyal users, photographers, and creators who could become long-term brand advocates.
Develop ambassador onboarding, communication, activation, and retention processes.
Maintain regular relationships and communication with ambassadors.
Coordinate ambassador-led offline events, initiatives, and social activations.
Help create a sense of belonging and community among ambassadors.
Track ambassador participation, engagement, retention, and content output.
Identify and onboard creators, photographers, educators, and niche influencers across priority markets.
Build long-term creator partnerships instead of one-off sponsorships.
Coordinate influencer collaborations, campaigns, and product launch activations.
Develop a scalable influencer marketing workflow and relationship management system.
Track creator performance, mentions, reach, engagement, sentiment.
Collaborate with internal teams to amplify launches and campaigns through creators.
Research creator ecosystems, photography communities, platform trends, and market opportunities.
Support the growth of creator presence across Instagram, TikTok, YouTube, and other social platforms.

Requirements

What you’ll need

1–4 years of experience building or supporting ambassador programs, creator communities, or advocacy initiatives for consumer brands, tech products, SaaS, apps, or creative tools.
Hands-on experience working with influencers, creators, photographers, educators, or online communities across Instagram, TikTok or similar platforms.
Understanding of influencer marketing workflows including creator sourcing, outreach, onboarding, relationship management, campaign coordination, and performance tracking.
Experience working with creators and influencers across US and European markets, with understanding of local creator ecosystems, communication styles, and cultural nuances.
Ability to build long-term creator relationships and community trust, not only transactional sponsorship campaigns.
Experience measuring influencer and community impact through metrics such as engagement, reach, mentions, sentiment, Share of Voice, UGC volume, and creator performance.
Strong English communication skills (C1 level).

Benefits

Comp & perks

Medical insurance
Twenty-one days of paid sick leave per year
Twenty-one days of paid vacation per year
English, German, and Polish classes to strengthen your capabilities and widen your knowledge.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

influencer marketingcommunity buildingrelationship managementperformance trackingcampaign coordinationcreator sourcingonboardingengagement measurementcontent output trackingmarket research

Soft Skills

communicationrelationship buildingcommunity trustcollaborationorganizational skillscreativityadaptabilityproblem-solvinginterpersonal skillsleadership