Skylo

Application Engineer

• Act as the primary technical advisor for partners from the initial concept phase.
• Provide deep, hands-on technical support throughout the development lifecycle.
• Forge strong technical partnerships with device and module makers.
• Drive the development and support cycles with manufacturers to ensure their products meet network requirements efficiently.
• Architect and implement standardized processes for critical operations.
• Serve as a key technical authority who excels at cross-functional collaboration.
• Drive the development of self-service tools and resources to empower partners and customers.
• Actively establish and manage channels for collecting partner feedback, ensuring their insights are systematically incorporated into product and service enhancements.

Applications Engineer – Satellite, IoT

Program Manager

• Lead a team across Technical Program Management and Program Operations that leaders across the company trust to deliver.
• Own technical program execution across Software Engineering, Network Engineering, Product, Product Support, and Customer Success, so complex programs ship integrated rather than in pieces.
• Manage inter-team dependencies, surface risk early, and clear blockers before they stall delivery.
• Apply engineering judgment to trade-offs between speed, performance, and technical debt, and catch risks before they reach a customer.
• Establish the processes, tooling, and delivery standards the rest of the org relies on to ship predictably as scope and headcount grow.
• Run the operating rhythms that turn strategy into commitments the company hits: quarterly planning, mid-quarter reviews, retrospectives, and feedback loops.
• Shorten the loop from field issue to engineering fix, building the feedback channels from customer operations into core engineering that harden the system with every release.
• Give leadership and external partners a reliable view of status, trade-offs, and risks they can plan against.

Director, Program Manager

DevOps Engineer

• Own 24×7 NTN RAN health across Skylo's production network: gNodeB/eNodeB status, node availability, attach and access success rates, RRC setup and abnormal release behavior, RF integrity (SINR, RSSI, noise floor stability), and RAN-layer SLA compliance.
• Monitor and triage RAN alarms using OSS dashboards, Grafana/inhouse telemetry, and NTN-specific alarm patterns — distinguish transient RF fluctuations from systemic degradation before escalating or acting.
• Execute and own RAN-domain runbooks for all fault categories: cell outage recovery, timing resynchronization, parameter rollback, restart procedures, and interference mitigation actions — without requiring engineering team involvement for covered fault classes.
• Own timing and synchronization health: GNSS lock status, Octoclock/reference clock drift, PTP/SyncE alignment, and NTN-specific timing compensation — detect and resolve timing anomalies before they cascade into access failures.
• Monitor beam-level and cell-level performance across the NTN coverage area; identify underperforming beams and initiate optimization or escalation based on defined criteria.
• Serve as the L3 escalation authority for all RAN-domain incidents: take ownership from the Incident Manager, diagnose at the RF and protocol level using eNodeB/gNodeB logs, RF telemetry, PRACH/MSG1–MSG5 analysis, RRC traces, and KPI correlation, and deliver a resolution or a decision-grade root cause.
• Lead RAN-domain troubleshooting bridges: command the technical investigation, direct vendor and engineering participants, correlate signals across RU, DU, CU-CP, CU-UP, and timing subsystems, and drive the bridge to a documented resolution or a clear engineering handoff.
• Diagnose and resolve RAN failure modes: SINR anomalies, beam coverage gaps, preamble failures (MSG1–MSG5), RRC setup failures, abnormal RRC releases, CW/narrowband/adjacent-carrier interference, cell unavailability, eCPRI link failures, and DU/CU software faults.
• Engage RAN vendors with technical specificity: reproduce failures with log evidence and RF traces, own the vendor ticket lifecycle, enforce SLA response commitments, and escalate vendor delays with full impact context.
• Participate in the global 24×7 on-call rotation as the RAN domain escalation tier — reachable within defined SLA windows for Sev 1 events; function as the technical decision-maker, not the first responder.
• Own RAN-domain RCA end-to-end: lead the post-incident investigation, document the complete causal chain from triggering RF condition or hardware event through downstream subscriber impact, and deliver systemic action items with owners, timelines, and measurable success criteria.
• Deliver Initial RCA documentation within defined SLA windows post-incident closure; own the final RCA through engineering review and sign-off.
• Identify systemic RAN failure patterns — recurring interference sources, timing drift trends, vendor software regressions, hardware batch faults — and translate them into engineering requirements with clear impact, scope, and acceptance criteria.
• Contribute to the weekly and monthly Network Performance Report: RAN availability by beam/cell, attach success rates, MTTR by fault category, top recurring issues, and SLA deviation analysis.

Applications Engineer – Satellite, IoT

Director, Program Manager

Staff Network Reliability Engineer – RAN Operations