Skyline Technology Solutions

Infrastructure Engineer

• Lead the design, deployment, and ongoing management of enterprise storage platforms, including Pure Storage, NetApp and Dell PowerVault
• Serve as subject matter expert for storage infrastructure architecture, best practices, and capacity planning
• Manage SAN/NAS architecture, LUN management, multipathing, and replication across production environments
• Perform storage performance analysis, optimization, and troubleshooting
• Coordinate storage firmware updates, expansion projects, and technology refreshes
• Support virtualization platforms, including CloudStack, KVM, and VMware vSphere/ESXi
• Perform server hardware break/fix activities, including diagnosis, parts coordination, and resolution (Dell PowerEdge and similar)
• Onsite Data Center management at our Sterling, VA, and Ashburn VA Datacenters
• Maintain comprehensive system documentation and configuration management
• Serve as Linux subject matter expert for enterprise environments (RHEL, CentOS, Ubuntu)
• Lead system design, implementation, and ongoing management of production Linux infrastructure
• Perform advanced troubleshooting, performance tuning, and capacity planning for Linux systems
• Manage server lifecycle, including provisioning, patching, hardening, and decommissioning
• Implement and maintain system security controls to meet SOC2 and ISO20000 compliance standards
• Maintain storage documentation, including diagrams, runbooks, and capacity reports

Lead Storage & Infrastructure Engineer

Manager

• Day-to-day oversight and management of the remote service technicians
• Hire, onboard, develop, and retain technical resources
• Performance management: regular 1-on-1s, coaching, performance reviews, and corrective action plans
• Career development: create clear progression paths for remote service technicians
• Team culture: build a collaborative, customer-focused, technically excellent environment
• Scheduling and capacity management
• Manage the incoming service request queue and ensure timely response
• Monitor ticket aging and take action to prevent SLA breaches
• Escalation management for complex technical issues or customer situations
• Serve as a technical resource for complex troubleshooting
• Identifying recurring issues through trend analysis and pattern recognition
• Lead root cause analysis investigations
• Track problems through to resolution and validate effectiveness

Lead Storage & Infrastructure Engineer

Service Manager